Read Error in partition '0-0' : How to repair partition 0-0?

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Since some weeks i got error messages on every started backup of Acronis True Image Home 11:
Analyzing partition '0-0'...
error at reading the disk.
read from sector '-1469.555.737' of disk '2' failed.
reading of the snapshot manager drive failed. (0x1000D7)
unknown status. (0x9)

Normally such an error could be resolved by using chkdsk /r drive:.
But partition 0-0 has no drive letter, so it cannot be repaired.
Chkdsk/r of all other partitions of the drive brought no errors.

Are there any suggestions?
Regards,
Wolfgang

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ven 07/01/2011 - 19:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Wolfgang!

Welcome to our Forum, and thank you for finding time to report about the issue! I understand your concern, and will do my best to help you.

There can be several reasons for this problem, and I'm glad to inform you that we have all of them specified (alongside with their solutions) in this KB article. Please follow the instructions mentioned and see whether the issue remains.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

mer 12/01/2011 - 12:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for your reply.
But I am sorry, the described problem remains.
I tried all suggestions of the KB article without success (however no one of them concerns TrueImageHome 2011)
I have the newest version Build 6597 running.
The backup option 'Ignore faulty sectors' didn't override that error message.

So I want to repeat my question:
What is partition '0-0'? And how can I repair a read error there?
No other application shows a problem with this error.

Regards,
Wolfgang Zander

jeu 13/01/2011 - 22:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Wolfgang,

Thank you for replying.

I would like to ask you for the Acronis report to see which partition our software named partition 0-0 as well as get additional information about the issue you are experiencing.

I would also very much appreciate if you could send me the AcronisInfo report too.

If you have additional questions, please let me know.

Thank you.

mer 09/02/2011 - 11:01
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