Recover fails with poor media quality on a known good archive - TI Home 2011 (build 6597)

Same problem here.
I created a full backup to my WD My Passport 500GB including incremental backups.

1.Bought 2x500GB new Seagate Hybrid Momentus XT drives.
2.Fitted under RAID 0 and formatted with vanilla Win 7 64bit installed.
3.I tried to recover this weeks Acronis backup from the external USB WD drives and got this error on every backup file I tried.
4.Nor will the Acronis software convert the .tib file to a Windows Backup file to give me the slightest chance of recovery.
5.The .tib file mounts ok under Win7, although dragging and dropping files from the mounted .tib file to Win7 C: will bork the installed OS and registry.

I even tried to recovery from the basic Win 7 desktop install. It seemed to perform some option that required a reboot, after which Acronis Boot Loader totally screwed up the MBR while trying to recovery the backup and failing! Acronis True Image is a joke, and it makes the painful process of having to re-install Windows even more time consuming and ridiculous. I am not a noob either; I design software myself and know my way around many operating systems. The worst experience I have ever had in my computing history has been with Windows Vista; but Acronis True Image takes the number one spot for shear frustration and FAILING all round. I will be looking for an alternative to this backup software the moment I end this post.

Good luck Ben. I hope they help you out. I can't be bothered wasting any more time and money on this program.

Thanks
-Supa

Thanks for the information and help Chris.

Will some from Acronis please respond and help me with this issue? Thanks.

Hello all,

Thank you for your posts. I will do my best to assist you.

Bob, unfortunately it is difficult to say what exactly causes this issue. We will need to localize it because it can be caused by any number of things, such as hardware issues, backup corruption or a product issue. I would really appreciate if you could try the following:

1. Please run a chkdsk /r on the system partition and create a new full and 1 incremental backup.

2. Try restoring it one more time.

3. Try restoring the full backup only.

4. Please send me this report, run it when the external hard drive is attached.

5. Can you try restoring a file from this backup in Windows?

Chris, I am very sorry for any inconvenience but most likely the backup that you created was corrupt. Have you simply tried double clicking on the .tib file and browsing it through Windows explorer?

Looking forward to your replies Bob and Chris, and if you need additional assistance, please let me know.

Thank you.

Hello Anton,

Thank you for your response and assistance.

After ~a week of troubleshooting, I was able to restore an incremental backup created with ATI Home 2011 build 6574 (previous build).

Answers to your questions:
1. I could not run a chkdsk /r on the system partition. When I attempted to restore the backup, Acronis wrote to the partition before the error. The partition was no longer accessible. I could only use the recovery CD to view the available partitions.

2. I tried restoring the backup multiple times from different external drives (Story Station 1.5TB, WD 1.0TB) and a local drive. See my notes above.

3. I tried restoring the full backup only multiple times with the same errors.

4. The system is now restored and updated manually. The report data may not be helpful at this point. Two different external HD's were used in the attempted recovery with program errors.

5. On my recovered system, I was able to mount an external HD (WD My Passport 1.0 TB) with the archive and do the following successfully.
a. Mount each file in the archive (full and incremental) and copy a file to a new location.
b. Recover a file and a folder from Acronis using the [Explore All Versions], select the [Files and folders] tab, and recover to a custom location.
The external HD used in the test failed with the errors in my previous post using the recovery program and build 6597.

Thanks,
Bob M.

I have moved onto using the Windows 7 Backup & Restore feature. It worked flawlessly, first time. It created a bootable CD too so I can restore the system image file. Had I known that Win7 backup feature was so easy to allow me to slipstream my OS I would have never wasted my money on Acronis True Image. Maybe I will return to Acronis True Image when your tech guys make a product that works first time and does not delude the user into thinking the program has performed a successful backup when it hasn't. I simply can't afford to go through the week of hell, blissfully unaware that the program I purchased (and paid to upgrade) to assist me in the process of restoring my OS after hardware upgrades, fails to do what it claims it does. I understand how software can be fickle across a broad range of pc configurations and that bugs creep in; but had I used Acronis True Image on a clients pc rather than my own, I fear I would have had a harder time than I had personally trying to explains what happened to their OS. o.O

Happy Holidays
-Chris

Hi folks: I am having a problem since Nov 2010, not with recovery, but with establishing either an initial "Disk and partition" backup or a "Nonstop" backup using ATI Home 2011 Build 6597(upgraded from ATI 2010). I have not tried the "online backup" process, since I prefer to have my backup on an external local USB hard disk. My system is an HP dv9820us laptop under Vista Home Premuin x64, with a Seagate GoFlex Pro USB external drive (500 GB). I have also used a WD Passport Elite 320 GB USB hard drive. In every attempt, the process has failed with an error "failed to read data from the disk - failed to read from sector '70,864,296' of hard disk. Failed to read the snapshot. (0x10C45A) CRC error (0x10015)". Each of the USB hard drives has been checked successfully with the 'chkdsk' program. I have been exchanging emails with the Acronis Customer Service reps, and recently with a corporate Expert Tech Support rep. Regrettably, nothing suggested to date has resolved my problem. This included, among many other suggestions, downloading the latest ATI drivers and installing them. I also conducted an uninstall of ATI Home 2011 and a reinstall from a fresh download of Build 6597 from the Acronis "My account" webpage. Regrettably, I could not even start a "Disk and partion backup" process, with a blank error message having been displayed (i.e. no details of the type of error). I would be most grateful for any advice or counsel regarding what to do to achieve some degree of success in backing up my system using my purchased ATI Home 2011. If this is an inappropriate stream for my post, please so advise. Appreciatively, Bruce

It could be a bad/weak sector from your system disk. Did you run a chkdsk on your system disk? From an elevated command prompt, chkdsk /r to find bad sectors.

If this doesn't work, I would try a backup from the recovery disk and see if you have better chance with the Linux version.

Disk and partition backup is essential to recovery.

If you cannot do a full disk, you could then fall back to a less ideal backup: a backup of the C:\System partition only. That will allow you to get out of disaster although you might lose the HP partitions.