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recovery problem

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trying to recover backup file created by acronis 2014 - file not recognized by acronis trial version

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Joel-g,

More information is required.

When you say 'not recognised', exactly what do you mean? Not listed in the task for recovery, or not seen as a tib file, has an error message?

Is this from within Windows or from the recovery media?

If in Windows have you tried the recovery media to see if it also has a problem?

Is this a complete disk/partition image or a files and folders backup?

Is it from the Cloud or from an internal/external disk?

Is the image stored on a NAS?

not seen as a tab file.
the message is :"The selected location does not contain backed up data" -
the recovery file is located in local hd on pc.
the same problem when using recovery media.
it is a complete disk image.
it is from internal disk.

The internal disk the image is stored on is different to the drive that has been imaged, yes?

Does Windows Explorer show it as a tib file?

If you double click on the tib file does the Acronis Explorer open it or nothing happen?

What happens if you attempt to mount the tib file?

If you still have a 2014 recovery media available, does that see this image?

yes the image is different.
yes- win explorer shows tib file . using win 7 professional.
whe double clicking acronis does not open .
trying to mount - ACRONIS logo apeears and error message after some seconds :"an error has ocurred while
mounting the selected backup"

i have not acronis 2014 . the TIB file was created in our u.s office using acronus 2014 and the tib file was sent to me .

Joel,

If you can access your companies Acronis account, you can download the recovery media for 2014 from there.

I have a feeling the file might be corrupted.

I think the best bet at the moment is to get your US office to either send you the recovery ISO for 2014, or if your copy of 2015 is the full paid for version, raise a support ticket. As this is a recovery problem, Acronis normally don't charge.