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Rescue CD Error - Wireless Mouse Frozen

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I have a Dell Dimension 530 Desktop with XP-PRO SP3 and recently upgraded from ATI2009 b9796 to ATI2010 b6029. I have used the rescue CD created with 2009 exclusively to create, validate, and restore images. I am backing up to an external 500GB USB2.0 HD. No issues with ATI2009.

I downloaded 2010-6029 and used the Add/Remove control panel to remove 2009-9796. Installation of 2010 was successful. First task was to create a rescue CD and check to see it it would boot, which it did (I should mention here that during the boot process, there are a couple brief error messages which disappear too quickly to understand). Next task was to create an image with the newly created and bootable 2010-6029 CD. Initially after booting into the rescue environment my Logitech wireless mouse was able to move and I selected True Image Home Full (or very similar wording). The main screen of ATI appeared but at this point the Logitech wireless mouse was frozen. I had to hard boot into Windows to restore its function. I tried this CD twice with the same results. I made 2nd CD with the same results.

Next, I made a recovery CD using the ISO option. This CD would not boot (Ihave the BIOS set to start from a CD first). Both rescue CD's have the Recovery Manager folder with 7 files inside which I believe is correct.

I'm open to any suggestions on trouble shooting this problem from the members here.

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Just to check, you sound like me, in my application for what I use ATI in a friend's business.. by exclusive, you mean you don't bother with the windows software (other than for creating a linux CD) and simply using the rescue CD to do all the back up, restore etc., right?

What you've described further points to a major problem with the boot CD with this new build.

see http://forum.acronis.com/forum/5824 and the linked threads. in summar, there was pretty decent kernel jump from first build of 2010 (5055) to the latest build of 2010 (6029). i think this is responsible. also linked in the thread i just pointed you to is my thread, where i captured the error and posted attachment 3rd post down i think. check and see if that's what you saw.

I think the errors are unrelated. there's many changes that are submitted by all sorts of people to the linux kernel, sometimes things break in the process so those error messages may not mean anything at all. However, the mouse issue (mine is a keyboard issue) is more severe - the fact that the issue lies with USB devices, and that the kernel used in build 6029 was the first linux kernel introducing USB 3 support, i think is important (that is, major work was probably done to USB.. and might have broken something in the procees).

the only solution at the moment that i can see, is to go back to 2010's first build, 5055. It doesn't have the errors and doesn't have the USB issue from what I can tell.

Note that it's not Acronis' fault in this instance, I believe. The bug(s) is probably underlying in Linux, but Acronis shouldn't have picked such a new kernel to base the recovery CD on IMO.

Ozzy wrote:
Just to check, you sound like me, in my application for what I use ATI in a friend's business.. by exclusive, you mean you don't bother with the windows software (other than for creating a linux CD) and simply using the rescue CD to do all the back up, restore etc., right?.

Ozzy - Yes, you're correct on this. I very rarely use ATI in the Windows environment except to mount an image, browse for backups, etc. I've always used the rescue disks for the basic functions of backup, validation, and restore. Also, I don't use any of the other extra bells & whistles that have been provided in 2009 & 2010.

I will review the threads you mention and see if that offers any insight. In any event, I think your suggestion of dropping back to b5055 is valid for the time being and will probably do that today. I'll report back with my experience with this.

Thank you for taking the time to help with this issue.

It sounds like the driver for the wireless mouse is not properly configured in the boot CD. Do you have a wired mouse to see if the same thing would happen?

Here's a follow up to my previous post. I uninstalled 2010 b6029 and installed b5055. I couldn't find b5055 as a download option under My Account > Registered Products but I had ordered a backup CD from Acronis when I purchased ATI2010 b5055, so I installed from that.

I'm happy to say that the 5055 rescue CD works flawlessly. It boots, creates, and validates images just fine. Also within the Windows environment the program sees all my images, mounts them, etc. so it seems safe.

This reinforces the importance of creating the rescue CD and testing it to make sure it will function if you need it. Thank you again Ozzy, for helping me with this.

DwnNDrty wrote:

It sounds like the driver for the wireless mouse is not properly configured in the boot CD. Do you have a wired mouse to see if the same thing would happen?

Oops! Just saw your post, DwnNDrty. Actually, I don't have a wired mouse so I would be unable to test that. Seems like a reasonable thought though and would help isolate the problem. I have been considering replacing this wireless mouse with a wired one for some time and when I do, I will install 6029 again, create a new rescue CD, and see what the outcome is. I'll let everyone know how that goes. For the moment, all is well. Thanks for helping with this!

no problem, dh27564.

I believe if you did try another mouse, it would probably work; just like with my issue with a silicone rollup keyboard (which worked) vs a USB microsoft ergonomic keyboard (which didn't).

I actually did some specific gooling and found the same kernel branch used elsewhere in some other program and someone with the same keyboard reported same problem of the keyboard not responding, so it has led me to believe it's simply the kernel at fault.

I'll certainly be interested to see if anyone else has a "Microsoft Ergonomic Keyboard 4000" with the 6029 build and has problems.

I have a Microsoft Wireless Keyboard 3000 with a Wireless Optical Mouse 2.0 and it doesn't work either.

[quote=dh27564
This reinforces the importance of creating the rescue CD and testing it to make sure it will function if you need it. Thank you again Ozzy, for helping me with this.[/quote]

I'm the opposite - I always create a rescue CD for all my Acronis products but never ever use them. I much prefer to backup and restore from the Windows environment or use a WinPe disk. I have found this method to be 100% reliable and much faster than relying on the Linux environment.

I always recommend a WinPE disk with TI plugin to do backups and restores. Faster and reliable

I wonder if TI would ever go to WinPE ISO as part of TI

Tatou,

That does sound like a pretty neat idea. I've never created a WinPE CD. Is it straightforward to do?

Hi

Relatively straightforward

After you have registered your TI with Acronis at their site download the BartPE and SafeMedia file from the tab under your relevant version of TI at the site and install

There are three ways to make a WinPE CD

Have a look at #8 F here http://forum.acronis.com/forum/3426 for a step by step using WinBuilder. Good clear instructions and free

The other option is to buy the TI2010 Plus from Acronis which has a PE builder. It is a bit complicated but works

Else for the simplest way you can purchase Mustangs PE Builder 2.

It is available at http://www.mechrest.com/plugins/MustangPEBuilder/MustangPEBuilder.htm

I have not been able to get it working under the release version of Win 7- it works under Build 7000 but it works very well under Vista and XP. I still use VistaPE with Mustangs 2009 Plugin for all my backups and restore although I bought the 2010 Plus just to have a play with the Acronis PE Builder

You will see in another post from me that I boot off an ISO file that is on a USB mem stick with Grubdos installed. Also in this post #8 C http://forum.acronis.com/forum/3426 is how to make a bootable USB mem stick with GrubDos

Hello all,

Indeed, wireless input kit (keyboard and/or mouse) currently doesn't work in Acronis Bootable Media. However, our developers has created a custom ISO image with wireless input devices support. It is not officially released yet, so dh27564 and David Berry, I've sent you a PM with a download link to the image.

Tatou, I have transferred your request for Acronis WinPE ISO image to the appropriate person and probably it will be added in the next official builds of the software.

Thank you.

Ilya,

I'll need that build also. My wireless keyboard and mouse don't work on TI 2010 nor Disk Director Suite 10, even with the new bootable media. Disk Director never has worked, even in Safe Media . . .

Mark

Ilya wrote:

Hello all,

Indeed, wireless input kit (keyboard and/or mouse) currently doesn't work in Acronis Bootable Media. However, our developers has created a custom ISO image with wireless input devices support. It is not officially released yet, so dh27564 and David Berry, I've sent you a PM with a download link to the image.

Tatou, I have transferred your request for Acronis WinPE ISO image to the appropriate person and probably it will be added in the next official builds of the software.

Thank you.

Great idea about the WinPE ISO image!

I would like to have the ISO image with wireless input devices support also.

Thanks, JR

Hello all,

Mark Akers and JR, I've sent you a Private Message with a download link to the ISO image with wireless mouse/keyboard support.

Thank you.

Hello Jean-Jacques,

Upon your request I've sent you a download link to the ISO image with wireless mouse/keyboard support.

Thank you.

Thank you but shipping a rescue program with such a blunder is not professional

 Hello Jean-Jacques,

We are really sorry for the inconvenience you've experienced. The fix will be available in the next official build of Acronis True Image 2010 Home.

Please let me know if you have any additional questions, I'll be glad to help you.

Thank you.

Hello Ilya,

since until now the next release build of Acronis True Image 2010 Home is not available I would also like to request the ISO image with the fixed USB devices support.

Thanks,
Oliver

I am using the latest build and purchased and installed the extra plug in program as will be transferring to new hardware. I am having the exact same problem with my Microsoft wireless mouse. Do you have a iso for me that includes the recovery options contained in the plug in?

Gary

Hello all,

Olii_H and Gary Burns, I have sent you Private Messages with a download links to the ISO image.

Thank you.

i have the same problem here
i have logitech mouse and keyboard

thx forward

Hello Ilya,

Could you please send me the ISO link too. My wireless mouse / keyboard does not work with the bootable media for TI 2010 - I have tried with all builds: 5055, 6029 and 6053.

Thanks,
Greg

Hello Gregory,

I have sent you a link to the updated ISO image via Private Message.

Feel free to contact me if the image won't work for you.

Thank you.

Hello all,

Thank you for posting, I will be happy to help.

If your wireless USB mouse and keyboard, which are parts of wireless USB kit, do not work in Acronis Bootable Media (the issue described in this article), please log in to your account, go to the Registered products and downloads section -> Bootable media (please note that the license should be registered). We have recently uploaded new files that contain the fix for the issue.

Download the file, create Acronis Bootable Media and check its' functionality..

You can find the information on how to download the appropriate ISOLINUX file in this article. Please see this article on how to burn an ISO file to a CD disk. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

I would really love to follow your advice. However, every time I log in to my account I am taken to a search page. The couple of times I managed to get to a place which might give me information about my account, it insisted I log in again and I am back to the beginning.

Just how do I log into my account so I can do what you say? It is extremely frustrating.

Same problem with a MS sidewinder mouse & keyboard. I'm using ATI Home 2010 build 6053 on a Win 7 x64.

Vincent,

Your other posts made me think this was occurring whilst in Windows. As you've now posted in this thread, is your problem when you use the CD or from within Windows itself?

The problem is from using the boot CD. The mouse just stuck at the opening screen when I tried to select the ATI 2010 Recovery/Restore options. This CD than boots into Windows.

Anyway, I just received a email from Support which point me to download a working version - Build 6053. This comes with a modified boot loader. It's now working with any problem.