[RESOLVED] ACronis True Image 2012 wont launch but you can see the process running

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Beginner
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Commentaires: 3

When I attept to launch TRue Image 2012 I just see the Windows Circle spin and that's it.
Looking at the background processes it's running but the program won't launch.

I've tried everything from all the support information including using the cleanup utility and
the program just fails to launch. I got the report.txt and AcronisInfo.zip file.

In addition Ive got the onlline backup and when the program did run that just crashed when it attempted
to upload. I checked firewall settings and thats fine also because initially that caused issues as well.

So, I bought the program and online backup and unable to use either for the past three months with just getting the run around. I expect a credit at a minimum for my online backup service since it's never worked.

Pleaes look at the attachments for further details as Im running Windows 7 64 bit.

Acronis something needs to be done here apparantly Im not the only one here iwth the problem.
For now Ive returned to Norton Ghost 15 and I suppose depending on the outcome I'll be staying with it requesting a full refund. 2012 is completely unstable.

Issue resolved here.

Fichier attaché Taille
acronisinfo.zip 4.53 Mo
report.txt 567.24 Ko
lun 18/06/2012 - 14:03
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Contributions: 87
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mvp

Travis,

Try to uninstall and install in a clean boot environment:

Uninstall the Plus Pack
Uninstall ATI
Run the True Image 2012 Clean Up Utility found here. http://kb.acronis.com/content/24545
Follow ALL the instructions, until the very last!
Create a clean boot environment with msconfig (disable all non-Microsoft services, disable all startup items)
Reboot
Reinstall ATI and the Plus Pack
Verify your problem is solved
Put msconfig back to where it was.

mer 20/06/2012 - 06:17
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 3

Thankr the help.

I thought I'd reply back that it did not work.

However, the new build 7133 released today can be downloaded from "MY account" in your acronis account.
And that build not only solved the startup issues but it solved the crashing I was getting when doing an online backup.

Now to get a 3 month credit for the online backup service......

Thanks

Travis

VERY happy this is finally fixed. Both issues!

ven 13/07/2012 - 01:41