[RESOLVED] True Image 2013 doesn't recognize USB devices as target clone drives
As the topic sez, I can do ALL other functions, but cannot get the program to recognize or allow cloning TO a USB device - when the "Target" screen appears, all USB devices are greyed out, as is the "Next" button. This has been the same on 3 different PC's, a Vista Laptop, Windows 7 Desktop, and an XP desktop. The outboard USB cables have been switched with others of known quality, and several different USB drives have substituted - same result - and unfortunately, the Clone function is what I BOUGHT the program for - I don't need the other functions...
ANY HELP?
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Is this from within Windows or from the recovery CD?
Is the USB version 2 or 3?
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tuttle wrote:What is your reason for wanting to do a clone, rather than a full disk backup image?
WELL, UMMMMm - not to be a smartazz, but to clone an OLD SMALLER system drive into a new and larger one - you know, what that utility is SUPPOSED to do, and what I bought it to do...
The issue is NOT the "WHY" I want to use it, but rather, why won't it WORK!
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Gary,
Cloning to a USB disk is not going to do any good since you cannot boot off USB disks. If you have your new drive in a USB enclosure, try this:
- put your old drive in the USB enclosure,
- put your new disk in the system where the old disk was,
- boot on the recovery CD and clone the old disk onto the new one. Choose manual clone to control how ATI will scale your partitions. Make sure you select the right disk as the source!
Alternatively, do a disk and partition backup including all partitions on your old disk to a USB disk, then put your new disk in the system, restore the backup stored on the USB disk onto your new disk. This method, as suggested by Tutle, is risk free for the source disk.
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Pat L wrote:Gary,
Cloning to a USB disk is not going to do any good since you cannot boot off USB disks. If you have your new drive in a USB enclosure, try this:
- put your old drive in the USB enclosure,
- put your new disk in the system where the old disk was,
- boot on the recovery CD and clone the old disk onto the new one. Choose manual clone to control how ATI will scale your partitions. Make sure you select the right disk as the source!Alternatively, do a disk and partition backup including all partitions on your old disk to a USB disk, then put your new disk in the system, restore the backup stored on the USB disk onto your new disk. This method, as suggested by Tutle, is risk free for the source disk.
1. I don't plan on "booting off the USB disk" - the plan - and what I was led to believe, was that I would clone from the old PC HD onto the new, larger, external HD in a USB enclosure - and THEN install the new cloned drive into the PC replacing the old one - are you saying that will NOT work?
2. Up above, as another method, you say to place the OLD HD in the outboard USB enclosure, and the NEW larger drive in the PC, and THEN: "boot on the recovery CD and clone the old disk onto the new one." exactly WHAT "recovery disk" are you referring to, one I prepare ahead of time from my Vista PC - or do you mean the Acronis disk? I'm not aware of any disk cloning option on the usual Vista prepared "recovery disk"?
Thanks for info so far, please respond to my questions above.
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Gary Davidson wrote:1. I don't plan on "booting off the USB disk" - the plan - and what I was led to believe, was that I would clone from the old PC HD onto the new, larger, external HD in a USB enclosure - and THEN install the new cloned drive into the PC replacing the old one - are you saying that will NOT work?
That will work.
2. Up above, as another method, you say to place the OLD HD in the outboard USB enclosure, and the NEW larger drive in the PC, and THEN: "boot on the recovery CD and clone the old disk onto the new one." exactly WHAT "recovery disk" are you referring to, one I prepare ahead of time from my Vista PC - or do you mean the Acronis disk? I'm not aware of any disk cloning option on the usual Vista prepared "recovery disk"?
I am adding 2 points to #1 here:
a) doing a reverse clone is typically not mandatory, but it helps in some cases (ie special disk geometry on Lenovo laptops)
b) doing the clone from the recovery CD: this is the most important point. The recovery CD is the Acronis recovery CD. You need to do clones and restores form the recovery CD. This CD will need to see your disks correctly or the cloning will not work at all, regardless of whether this is a normal clone or "reverse" clone operation.
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Thanks for the help - I'll give it a try!
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Hello everyone!
Gary, thank you very much for your post on our Forum.
Tuttle, Colin and Pat, thank you for your assistance.
Gary, I would like to help you to resolve the issue. Could you provide me the screenshots of your step by step actions during the disk cloning? Please take a look this article so you will be able to find more information about this function.
Could you also provide me your system report.
In case you need immediate assistance, you can contact our Support Team. Cary, If you have any other questions I will be happy answer it!
Thank you!
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Actually, the issue has been resolved - central problem was a bad Kahlon SATA enclosure - not sure if it was bad, or only incompatible with the Kahlon-branded (Toshiba 500 gbyt) HD I intended to replace the nearly full 100 gbyt one the Gateway MX8711 laptop came with - the Acronis cloning program simply did not recognize the new HD and/or enclosure as usable for the cloning function, tho' all OTHER functions, backup,etc., worked just fine. The Kahlon tech I talked with several times figured that if the other functions worked OK, so should the Cloning function - he was wrong!
The Kahlon outfit is sending me a replacement SATA enclosure, but while I was waiting for that to arrive, I made the bootable Acronis Rescue disc. I next cloned the laptop HD to a 350 gbyt drive I had on hand, after which, I removed the OLD HD from the laptop, and replaced it with the new larger HD.
I then rebooted the laptop using the Acronis rescue disk. used the cloning program on the rescue disk to clone external 350 gbyt drive back to the empty HD now in the laptop - worked like a charm! A bit more involved than simply doing the direct clone from the laptop to the new HD in the USB enclosure - as I should have been able to do, and required me to dump all the data on the 350 outboard drive over into my desktop PC so I could use it in the cloning transfer, but at least I had the extra drive to use.
NOW, the strange thing, I placed the old 100 gbyt laptop HD (Western Digital) in the SAME Kahlon USB enclosure - and IT works perfectly in the cloning function that the Toshiba drive would not! it would seem, the issue might be an incompatibility between the Kahlon enclosure, and the Toshiba 500 gbyt drive...
Thanks to all for the help - got me started in the right direction, and problem solved!
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