[Resolved] USB Ports Disabled due to ATIH 2012

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Since installing ATIH 2012, I cannot use the USB ports, all of them, on the computer. I think it is the Acronis driver working with the Windows driver in each of the USB ports.

Any suggestions, or do I have to uninstall the program for them to work.

Ralph

mar 06/03/2012 - 03:26
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Hello Ralph,

Thank you for finding time to open a thread regarding this question.

We actually have this situation described in this KB article alongside with the solution. Please follow the instructions mentioned, and check whether the issue remains.

In general, Acronis drivers are incompatible with with certain flash drive controllers. In order to solve the situation, please run the snapapi update from the article mentioned above.

If the problem remains, we will need snapapi log, and Acronis Info from the problem machine. Please contact support or any Forum moderator for the instructions on how to obtain snapapi logs.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

jeu 08/03/2012 - 10:14