Restore Internal Error: Number of copied sectors differs from counted (0x70001) Tag: 0x2CBDD167CBCA95AE

Boot with your Vista install cd and try the "repair" feature.

Hi, Thanks for your help.

Unfortunately, I also tried that with no success. Vista seems to start the boot process but all that happens is disk i/o's which stop after a few minutes and nothing happens. The screen remains black (except for the BIOS info).

Are you saying that the Vista installation disk boots and you get the black screen? If so, something is radically wrong with the computer itself or the Vista installation disk ... try to narrow down the problem - is it your computer or the optical drive. Try the Vista installation disk in another computer.
Is your Bios set to boot from a CD before a hard drive?

Hi, no. What I meant was that when I load the Vista installation disk and hit "Repair", it boots normally and verifies the installation. After a few seconds, it tells me that either it found some issue with the boot sequence, or did not find anything wrong (usually the second or third time around).

It is after this step, when I reboot from the hard drive (and after recovering the Master Boot Record as well) that the screen remains with the BIOS infos and the disk is accessed for about a couple of minutes and then nothing else happens. I've tried rebooting with the Vista installation disk again after that and most of the times I tried, it does not find anything wrong with the boot sequence of Vista and tells me that the OS should boot properly, which it doesn't, of course.

Thanks for your help!

Marc

Marc,

Have you only tried restoring one of the Incremental images? If so, does the same error occur if you restore the Full (base) image?

Are you restoring just the Windows partition or an Entire Disk Image? If only the Windows partition, are you restoring it as an Active partition?

Restoring the "files & folders" from an image backup won't result in a bootable system.

Hello Marc,

Thank you for using [[http://www.acronis.com/homecomputing/ | Acronis True Image Home 2009 ]]

Could you please run "chkdsk X: /r" where X is the letter of the drive you are trying to restore your image to. Please also check if there is enough space on your target partition.

I would also recommend you to change RAM memory if possible. RAM malfunction can be the reason for Vista boot CD hang.

Hi MudCrab, thanks for your help.

No, I did not try restoring only the Full (base) image. I did now and yes, I got the exact same error. I also tried validating the image and it was successful.

I am restoring just the Windows partition (263Gb) and I did restore it as a Primary and Active partition.

Marc

Hi Dmitry,

Thanks for your help.

I did run "chkdsk X: /r" (where X is the drive letter of the drive I am trying to restore my image to). In order to do so, I had to create and format a new Primary, Active partition using Disk Director (v10.0) since the restore was leaving the partition as "unallocated".

Here is the result:
275808484 KB total disk space.
21568 KB in 5 files.
8 KB in 11 indexes.
0 KB in bad sectors.
74424 KB in use by the system.
65536 KB occupied by the log files.
275712484 KB available on disk.

4096 bytes in each allocation units.
68952121 total allocation units on disk.
68928121 allocation units available on disk.
Failed to transfer logged messages to the event log with status 50.

The failed message is normal since I'm running Windows from a CD.

As for the Vista boot CD, it does not hang and never did.

Thanks,

Marc

Active partition using Disk Director (v10.0)

I wonder if your problem is down to Vista not using 64 sector offsets for partitions but natively starts at 2048. I don't think DD10 is Vista savvy in this respect, so making a partition with DD10 and then trying to install a native Vista may cause problems.

BCDedit should be able to sort this out though.

If you manually made your partitions originally and then installed Vista ignore this post, as you'd have the old style 64 sector offset.

Hi Bodgy,

Thanks for your help.

Actually, that may be an excellent question... When I created the partition, both Disk Director and True Image Home 2009 were always leaving a header gap of 25 KB which I always believed to be the MBR area and since it was already done, always removed it...

I'll try again without removing this space and see what will happen. Then I'll try with BCDedit.

UPDATE (2009-08-17): Had the same error using the default settings of TIH2009 (25KB gap). Will now try with BCDedit.

Thanks,

Marc

Ok, finally got it to work!

Following my last restore where TIH2009 finished with a "Failed to restore image" because of "... number of copied sectors differs from counted..." message and leaving with an "unallocated" partition, I wanted to try BCDedit (as stated from Bodgy's post above).

But, in order to do so, I needed to have a partition to work on, and a partition with Windows installed...

So, since the last restore left the partition "unallocated", I decided to see if the restored image was still there, kind of "underneath"...

I used Disk Director to "un-delete" the partition and, sure enough, it was there, with all the files! I simply set it as active and then ran the Vista installation repair disk. From there, it repaired "something" as the message stated without saying what (even the "details" would not reveal) and then I tried to reboot the computer (crossing my fingers and toes...).

And Windows Vista booted !!!

Now, I don't know if restoring the image leaving the 25KB gap at the beginning of the partition or not made a difference and if I would have been able to do the same without it, but it did work nonetheless.

Now, I think that TIH2009 should not leave the partition "unallocated" and it sure should not complain about the sectors count unless there is something terribly wrong. It should bring back the partition and that's it.

Thanks everyone for your help! It is with your ideas that I was able to make it work and I'm very grateful !!!

Marc

Thank-you so much Marc, bodgy, Dmitri, Mud Crab, DwnDrty for working this one through so that I could toddle along, read the resolution and implement it. I've only been working on it for 24 hours without a break!
1 I need two computers, one which works so I could download the stuff I needed and look things up on the web (including this page)
2 Disk Director found the deleted partition. Why did Acronis TrueImage delete it? I have no idea. I hadn't messed around removing 25kb gaps - I hadn't even spotted that there was one!
3 this brought up the message BOOTMGR is missing, which meant I had to restart from a Windows installation CD, after the first language choice, there's a little observed choice to "repair your PC". It's amazing, it worked

But why didn't TrueImage do this right first time around? I've only marginally saved time over installing everything again from scratch, whereas TrueImage only takes about an hour to reload the partition?
Anyhow sorted now, but could Acronis look into this?
Hugo

After a hard drive crash, and 3 failed restores I found this page describing exactly the error I met.
I don't have disk director which seems necessary if I read this thread.
Please provide me with a simple and trustworthy solution. This situation is exactly the reason why I originally purchased your unusable piece of software, so consider
giving your customers some timely support or reimbourse their money + lost time.

Shady

I have True image 2013 and been trying to do an entire disk image restore all day but keep getting the message number of copied sectors differs from counted and it fails.  Purchased a new hard drive.

i did not have the original install disk so I made a boot copy on another computer.  Both computers are Windows 7.  I did the Windows partition first, then followed the steps for the restore.

How can I fix this problem?  

Nansavage,

Have you run chkdisk x: /r Where x is your partition letter)? if this is your booting partition, checkdisk will not operate until you reboot.

Have you ever been able to make a complete disk image?

Could you post a snipshot of what Disk Management shows as your partition layouts?

Is your PC a brand name one, if so which make and model?

What build of TIH 2013 are you using?

Have you tried making a disk image from the Recovery media, if so does this fail as well?

For those that might benefit from this error, the problem related to the new hard drive being slightly smaller than the old hard drive.  I went out and bought a 3rd hard drive that was the same size as the first, and the restore worked like a charm!