Restore of selected files not working correctly

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Hi, I've been using Acronis True Image for a few years now and although I've successfully restored partitions and individual files I've never had occasion to restore a selection of files backed up to different locations. Until now that is, and it doesn't seem to work properly.

An example. I recently had to restore files from 3 different locations - one location of my D-drive, the other two on my E-drive. Of the two locations on my E-drive one of these was the My Documents folder which was moved from its default location on the C-drive to E (I keep all my data on E and Programs on D). This may or may not be significant in this case.

I noticed that the restore didn't work completely for the files on E. Only those in D:\PathX and E:\PathY were restored. Those in E:\My Documents weren't. Further test showed that the problem seems to occur when two different paths on the same drive were involved.

I can restore individually from the locations that are being missed and a complete restore of the archive does seem to work. However this is a slightly worrying phenomenon. Can anyone advise?

Regards,

Gordon Feeney.

sam 28/11/2009 - 15:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 843

Hello Gordon,

Let's figure out what happens here, I will assist you.

As far as I understand, you've made the image of your HDD (which contains several partitions). And when you're trying to perform individual files recovery, in case when files are located in D: and E:, the product fails to restore E:\My Documents folder. But when you're trying to restore it separately - it works. Is that correct? 

If yes, please let us investigate the issue and do the following:

1. Could you please let me know the version and build number of the product, which you can find in the Help -> About dialog (it should be a 3 or 4 digit number)?

2. Collect Acronis Information file:

- Download the file;
- Run the downloaded file
- Send us the files created.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. I will review this case and consider forwarding to QA Team for testing. We will do our best to investigate the problem and provide you with a solution.

Please let me know if you have any additional questions.

Regards,

mer 30/12/2009 - 14:14
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