A second 'hidden' scheduled backup?? - NOW SOLVED
When a backup is made - the log shows it to be completed.
However the coloured code indicates a failure!
If I go to the log - my scheduled back up is shown, HOWEVER, there is a second entry that is timed 15 mins before the 'main event' takes place.
If I delete this log entry - immediately the failed colour indication disappears.
Then at Midnight the indicator shows a colour change to green to show that the backup has been successful.
Can anyone kindly explain how/what/where this mystery log entry comes from, and how do I correct it?
Thanks in advance for your help
PS - using ATI 2010 home on window 7 32 bit
Colin

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Many thanks for your response - regret I cannot get my head around the opening actions, essentially.........
Please re-start Acronis scheduler, it appears that the scheduler service has been installed improperly.
- "Download a special Acronis utility; ?
I think this link is out of date anyway, and both the word Acronis and utility are separately underlined? which confuses me a little.
- Start the Command Prompt from Start -> Programs -> Accessories menu;..... this I can do, but the next instruction
- Run the following commands in the folder you saved the file to:" that is a mystery to me.
I must be thick, but perhaps someone could kindly help me through my confusion.
I would comment that I have ATI on 2 computers, and when I checked the timing of the schedules.... I believed them to be too close. I have (on a gut feeling) spaced them well away from each other and will see how it goes.
Thanks again for your time, and keep the suggestions coming chaps.
__________________
Fabia - Bristol
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The prior instructions were for 2010.
Here is a more recent link for the same situation.
https://kb.acronis.com/content/1859
You can alos look at the Scripts folder and you can use Notepad to look at the contents of each script (tib.tis file)
to determine which might be involved.
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Hi GroverH
Many thanks for your time and response to my query - much appreciated. It would appear that the second response and its plan of action is really beyond my understanding.... so I will play safe and leave well alone on this occasion.
The only thing that I can think of is to do a total uninstall (inc registry entries) and do a re install?
Again many thanks
C
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This annoyance has now been fixed. As indicated in earlier post I thought about doing an uninstallation and re-install.
Following uninstall, I went manually through the registry to esponge all evidence of Acronis entries.
After a re-install (this time I did a 'typical' install rather than the 'full' option. Now all is well, and no signs of additional hidden backup entrys.
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