second request for help

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This is the second time I have requested assistance with my problem. I have ATIH 2012 installed on two computers. It is activated on my laptop, which I no longer want to have. I want to move the licence to my desktop PC. When I go to "Help>Activate" on the desktop PC, a message box appears and says "Activating the product". According to what I have read, a new page is supposed to appear where I can transfer the licence. What happens to me is that after less than a second, the "Activating the product" message box disappears and nothing further happens. What's my next step?

mer 02/11/2011 - 17:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Bill,

Thank you for posting. I am very sorry to hear about this issue, but I will definitely help you with it.

You can navigate to the activation page manually from this link, please make sure that you are logged in to your Acronis web-account.

Just in case, you can take a look at this KB article - If the new computer is not connected to the Internet.

I also found your case about this problem in our system and if you have additional questions about it feel free to contact me directly.

Please let me know if you have additional questions.

Thank you.

mar 08/11/2011 - 07:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Bill Burnett wrote:

... after less than a second, the "Activating the product" message box disappears and nothing further happens. What's my next step?

I'm assuming you were not able to Activate. Acronis seems to be completely vexed on this issue. In my case this has to do with the User Account Control (UAC) settings and the lack of comprehensive support (as in not effectively tested as working correctly) in Acronis TrueImage (ATI). I'm assuming that you haven't performed the "Integrate True Image into Windows..." If you haven't you need to execute the ATI Control Panel via right-click and select "Run as administrator" say yes to the UAC dialog. Now you should be able to Activate. If you don't "Integrate" you will not be able to "Edit" existing profiles, etc. without "Run as administrator." However, if you do "Integrate" there are numerous UAC problems there too, just be advised this is the source and you can overcome by only wasting your time. Enjoy!

ven 11/11/2011 - 23:16
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I installed a trial version that expired after 30 days since my order (retail business) did not arrive in time. Since then, I have been trying to activate ATIH 2012 for over 2 weeks now, but I have been unsuccessful. I keep having this error message that the ATIH needs activation and it will not work otherwise, I cannot do anything with it.
I contacted Customer support and "chatted" with 7-8 different agents and spoke on the phone with another 2 (also asked for a supervisor). They are not able to solve the problem (also one agent made some changes to my computer that were not necessary and were permanent).
I get these error messages every time i turn on the computer and the Customer support is doing nothing to help me. I asked for a supervisor to contact me and I am still waiting (over a week).
By the way they say that Customer support is 24/7: that is not true. try to call them during the weekend and you will not get anyone to help you. my case has been escalated (at least it is what they said) but no one has contacted me in the last 4 days...............
case number is 01356325 ..........really bad customer service..........

lun 14/11/2011 - 03:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Angelo,

Thank you very much for your feedback.

I am terribly sorry for the delay, your case has been escalated to our Expert team. I will notify our Management team about the situation and we will get back to you as soon as possible.

Please let me know if you have additional questions.

Thank you.

lun 14/11/2011 - 10:29
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