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Serial number confusion

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I originally licensed True Image 2014 for a single PC.

I then did an upgrade to 2015 for 3 machines.

Now I am trying to install 2015 on a second machine but when I enter the serial, it says it is for an upgrade and please enter the original serial. I tried to use the serial for 2014 but it says wrong version.

How do I recover from this current unsurmountable problem?

I spend more time trying to get software to do its thing that it takes to actually accomplish the task.

 

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Hello Tim,

Thank you for your posting! Please contact our support team, as it's an activation issue and you are thus eligible for support.

Thank you,