snapman.sys causing BSOD
I have True Image Home 2009 running on Vista Ultimate 32bit and I have been having numerous BSOD (like anywhere from 2-4 a day) and the mini dumps idicate snapman.sys causing the problem.
After reading threads here about BSOD on on features of True Image (such as Try and Decide, which I'm not using) I tested out a theory and at least one cause for this could be that when my external estata drive is on the BSOD will occur....come to think of it: I turned on my drive is morning and I instantly had a BSOD. Come to think of it, I was have a lot of these over a month ago....and then I haven't had a BSOD in over a month AND as chance would have it my external drive hasn't been on for that time.
I've had this problem over version 9709, 9788, 9796, that last one I just upgraded to two days ago.
Has anyone else had this problem? Can I just disable snapman and still use the backup/restore software?
Hello Brad,
Thank you for using Acronis Products
The system crash is caused by Acronis driver tdrpm222.sys that is responsible for Try and Decide feature.
I can suggest you the following workaround: you can delete Try and Decide drivers from the system so that the OS does not crash when you attach the USB drive. In the meantime I will forward the information you provided to the QA team so that our testers and developers could look into the issue and fix the problem within the program code.
Here are the instructions for manual removal of the Try and Decide module. Please note that this feature will not be available after this procedure.
- After installation of the build 9796 please go to registry editor (Start > Run > regedit). Then delete the following subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Tdrpman
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tdrpman228
- Delete string tdrpman228 from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
and
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters
"
Dmitry - Thanks for the reply. So you saying I should make these changes even though I am not using, and never have used, Try and Decide.....and the mini dump file says the likely cause is snapman.sys.
Before I saw your reply I found this article http://kb.acronis.com/content/1620 and followed it's steps to remove snapman....and I have not had a BSOD since.
I did sumbit a support request for this last week, along with the minidumps, but have yet to hear back.
Hello Brad,
Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]
Since you have removed the snapman.sys driver, you are unable to use Acronis True Image Home 2009, it will not work. To restore the system to the previous state you should install SnapAPI380 update available here and reboot the computer to complete the changes.
The issue conserning the USB drives is well known. We are investigating it, and there is no a solution at the moment.
As a workaround you can use Acronis Bootable Rescue Media for the backup purposes.
Thank you.
Thanks for your reply. I have opted to remove Acronis and use another backup software. FYI - My external drive is esata, not usb.
eSata has been reported as being problematical with other software as well.
After removing ACRONIS from my WIN-7 Pro/64 install, I can not boot into it due to the snapman.sys BSOD.
I've tried to do a "FIX/REPAIR" from the WIN install disk a few times at boot and failed every time.
Any suggestions how I can get the system fixed without destroying anything else???
The problem is that the entry is still in registry, so a Windows repair won't remove it.
as you can't boot into the system, you can't use the Acronis registry cleaner, you will need to mount the registry hive and manually remove the entry causing the problem and then download and run the registry cleaner.
Does the system boot into safe mode if you press the F8 key when booting the system?
Thanks for your input.
NO, I can not get beyond the boot screen, I've tried every option available and nothing works.
I suppose that I'll have to just rebuild that drive again. I'm currently using another
drive with Win-7 Ultimate/64 and reloading all my apps. What a pain!!! Fortunately
I have a storage drive with all my app downloads, itunes library, address books, and
other data that I can't be without.
-----------
Larry
Larry,
Have you made a Windows 7 recovery CD or do you have a complete Windows 7 install DVD?
You can edit the registry from either of these but using the W7 recovery CD is easier.
It is possible to mount the registry hive and remove the entries manually, if you have another Windows system you could also temporarily install th e problem system into an external caddy, boot your good system and from there you can mount the non functioning registry and make the alterations needed. Then you save unmount (or should that be dismount) the registry hive, put everything back and it should now boot.
There are also free 3rd party registry editors out and about.
I "HAD" a WIN-7 recovery disk, it's around here somewhere! And, I also have the original WIN-7 install disk.
I've obtained some software from NeoSmart Technologies that claims to provide a WIN-7 recovery disc with options to do various recoveries. If NeoSmart's software bombs out, maybe I'll just reformat that drive
and put some flavor of UNIX on it just for old times (I use to be an administrator many years ago and became rather fond of BSD's unix).
Thanks for your help, I'll keep copies of our conversations for reference if I want to still pursue it later.
Larry
BSOD whenever I shut down the computer while Acronis Try & Decide is running, which is all the time I am on the Internet.
A second before the BSOD it looks like video sync is lost because I get candy cane tiwsted copies of the screen stacked in horizontal bars filling the screen (e.g. candy canes)
Also for the last few months shutting down would sometimes hang and never shut down, just sit there with "shutting down" on the screen. This would only happen when Try & Decide was running.
The BSOP reported:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
STOP: 0x0000007E etc.
tdrpman.sys - Address FFFFF880024A65E0 base at FFFFF880024010000, Dataestamp 5033c542
HI GROUP! Sorry to take so long to get back on the BSOD thing. I tried to use the recovery method that NeoSmart Technologies had available but, I couldn't get to the software due to some server problems and incorrect file folders. I gave up and re-loaded my WIN-7 Ultimate/64 OEM disk. Got it up and running but,
Microsoft didn't like me using it because I've run out of licenses. SO...I was forced to but another copy of
Ultimate and I'm running for a few weeks now without any problems except for reloading all of my
applications. So glad I keep a copy of all applications, profiles, mail and data on another drive. We'll see
how long I can keep my fat fingers out of the system files and remove software using the uninstall
commands instead. Maybe that's why I enjoyed UNIX where I could get my hands dirty in all the shells
to customize my environment.
Thanks to all who input their feedback.
And to all a good night.
Larry