Source disk not showing up in True Image 2013
I have two hard drives and I want to make an image of the second drive. Only C: drive is showing up as a source disk. The second drive works find and windows can see it. Not sure why True Image won't see the second hard drive.
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It's a basic drive. Also this is under Windows 7, I forgot to mention that.
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Can you post a screen capture of your Windows Disk Management screen. You should post two, one as it comes up normally, and one after clicking on the "view" menu and selecting "top" and then "disk list".
That would allow us a better overview of your drives.
Is you second drive connected internally?
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I attached it to this post.
The second drive is a internal SATA drive.
| Fichier attaché | Taille |
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| 113943-104101.jpg | 103.93 Ko |
| 113943-104104.jpg | 52.15 Ko |
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What is the "D" drive. (SSD or standard spin type? Brand, model nunber,etc)). How is it connected to the system (SATA, IDE, etc)? Do you know why it is showing as having an active partition?
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If you select "partition mode" in True Image, are your results the same (no listing of the second drive partitions)?
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Western Digital WD800AAJS and not a solid state drive. It's connected to one of the SATA ports on the motherboard. Not sure why the partition is labeled as active.
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The partition being marked as active should not make any difference, just curious. You can change it with "diskpart" if you wish, but I don't think this is the issue.
Try connecting your second drive to a different connector on the system board (if you have more than two available) to check and see if your results are different.
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James,
Have you tried booting from the TI Bootable media Recovery CD and perform the backup when booted to the CD.
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I just tried all the SATA ports and even swapped my d: and c: ports just to try every combination. The drive still doesn't come up in True Image.
I tried the the boot disk and it just sees the drive I'm trying to make an image up but not the drive I'm trying to make the image to. That would also be incontinent for me because I need to make regular backups of this drive when we make changes, it would cause me a lot of problems to have to close everything and reboot every time I need to make an image of this drive.
Just to test everything I tried 3 other drives I have sitting around and true image doesn't see any of them.
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James McHolck wrote:Just to test everything I tried 3 other drives I have sitting around and true image doesn't see any of them.
Are those drives of various makes and models? If they are, then the issue may be your PC's hardware. Perhaps ATI doesn't support your SATA controller. Although, it should work in the Windows version of ATI, even if not in the Linux-based Recovery Media.
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It seems like True Image would be compatible with the Intel ICH9 SATA controller. I guess I might have to buy a pci SATA controller and see if that fixes the problem or downgrade True Image back to the previous version that used to work on this system.
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It's odd, because if Windows can see the drive then the Windows version of ATI should be able to see it.
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Just to let you know I tried a new PCI sata controller and it's still doing the same thing. I don't think it's an incompatibility with hard drive controller since this PCI controller has a different brand of controller. It's got to be a bug in true image 2013. I just wanted to rule out everything I could before I downgraded to the previous version.
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Please report it to Acronis Support so that they can investigate.
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Hello Everyone,
Thank you for your posts and your help dear MVPs.
James, could you get back to me with an Acronis system report so that I can forward it to our Development team.
Please let me know if you have additional questions.
Thank you.
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