Standalone Backup Hoses Windows Explorer

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Standalone Backup + XP SP3
When I right click a directory or file in Windows Explorer (not IE), in order to, e.g., delete a file or get the properties of a directory, Explorer crashes with a kernel32.dll fault error. This also occurs when I use another file manager (PowerDesk 7). Uninstalling the Online Backup software fixes the problem.

mer 03/02/2010 - 20:09
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 Hello Bennett,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.
The issue needs a closer investigation. Could you please provide us with the below information?
1) Please obtain DrWatson dump files:
- Press the Start button, choose Run, type drwtsn32 and hit Enter;- In the dialog that appears check the Log File Path and Crash Dump paths;
- Set the Crash Dump Type to Full.
-  Make sure the Dump Symbol Table option is checked, then click the OK button;
- Reproduce the problem;
- drwtsn32.log and user.dmp files will be created in the directories specified in Log File Path and Crash Dump.
2) - Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
Please send me a Private Message after obtaining the files, I will create an FTP account to upload the files. 
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
lun 22/02/2010 - 13:25
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