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Startup Recovery Manager blocking safely remove hardware --No Hot Swap!

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I have confimed that the startup and recovery option is hanging up my WD 750g external drive from hot swaping in both esata and usb mode. I get device cannot be stopped, try again error in windows XP Pro SP3. After I turn off the startup recovery manager and re-boot it works again. Tried on and off several times and it's something in TI 2010 keeping the drive hot from swaping.

Any ideas on this? I need to run the recovery manager because boot from CD will not allow F11 TI to boot without it. Also I cannot safely stop drive without shutting machine down...very frustrating.

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Hello Verndog,

We haven't faced similar issues with our products, that's why it's really important for us to investigate this situation. Please be sure that I will assist you with this issue.

This situation should be tested in our own environment and in this case we need the exact steps to reproduce the same issue. Could you please clarify the following:

As far as I understand, your external hard drive is being blocked from hot swapping right after you activate Acronis Startup Recovery Manager and boot to your Windows XP, is that correct? 

Could you please make screenshot with the error and send it to us?

If you are not familiar with making screen shots, please read the below step-by-step instructions.

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.

Also, could you please provide me with the exact sequence of actions that lead to the issue you report?

Please also do the following in order to collect the information from your PC:

- Download the file;
- Run the downloaded file
- Send us the files created.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Then submit a request for technical support. Attach all the collected files and information to your request and the link to this thread. Once you receive the case number, please post it here so I can speed up the process. We will do our best to investigate the problem and provide you with a solution.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.