Still unable to remove -6154 and install -7119
I have, as yet, neither received an answer on how to, nor, after many hours trying, been able to remove the remnants of Acronis ATIH.
I tried the "cleaner" which, 3 times now, has made my Windows-7-64-bit machine, unable to boot! I recovered from a disk image made by the 6154 installation.
With 6154 installed, whenever I selected to check-for-updates, I would get error message that Acronis not installed correctly.
But I can't fully uninstall which means that the installer for -7119 crashes.
See the screenshot attached with the error I get when I try to delete the Acronis folder.
Furthermore, the registry is peppered with Acronis Keys and data. I have twice gone through search-and delete .. but in both cases the Win-7-64bit was then unable to boot up and I have to restore to a previous time. And OBVIOUSLY then the bad registry entries still exist.
The state I am left in is rather dicey. I can't do any backups yet I have to keep using important programs on the computer.
In the registry are three occurrences of AcronisDevices. I can not delete them from regedit. I can not change ownership and set a permission level to be able to delete the entry.
You can, at your own risk, try to manually remove ATI 2012. Needless to say, you'd better have a working backup to go back to, if need be.
http://forum.acronis.com/forum/27907
In addition having seen your screen shots and thinking a bit more, were these shots taken after uninstalling TI?
I was unable to uninstall it via Windows because it didn't exist according to windows. But I was still able to use it for weeks until I figured out something was wrong. I ran the cleanup and that removed some things but not all.
Currently, and for an hour now, I am having Windows do a disk-image to a network drive. I had Windows make a recovery dvd just before that. Then I will get to the suggestions about the correct way to use regedit and the correct order .. and start with lowerfilters and so forth.
thus, if I don't come back for a while, it's because Acronis remnants caused another no-boot-up situation and I'm busy recovering (again).
Good luck with that. I have found thru testing that the Acronis software is good at converting Windows backups from or to Acronis tibs using Win7 but I do have reservations using Windows 'anything' to do such things as system backups.
It is interesting but may be a misnomer that I use Revo Unninstaller and after installing True Image Revo does not show that TI has installed and therefore it can only be uninstalled using Revo Plus using a forced uninstall. Using Revo+ will remove loads of stuff left behind but will interfere with Disk Director too so you must uninstall that too if you have it.
Rob,
Your problems seems to be more than one. I don't know whether this can help or not.
If you still have your Windows System Restore in use, you may want to make a new checkpoint so if your have issues recovering, maybe using the Windows System REstore to a prior checkpoint could be of value and much quicker.
You indicated running the cleaner several times, did you also follow the instructions inside the KB about checking the settings in the Upper & lower filters BEFORE the reboot?
(!) After using Cleanup Utility, it is strongly recommended not to reboot the machine, go to Start -> Run -> regedit, and verify that there are no snapman*, fltsrv, tdrpman*, vidsflt*, timounter strings in the following keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters and LowerFilters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters and LowerFilters
Your computer is like most of ours and has an accumulation of several installations.
I have had a few cleanups which would not boot and never figured out why.
Here are some steps you might consider.
Make sure TrueImage is turned off.
Create a new Windows System restore checkpoint with appropriate comments.
1. If possible, turn off your anti-virus and Anti-spyware.
2. open Windows services
Stop Acronis Non-stop backup service and change the properties to manual.
Stop Acornis Sync-Agent service and change the properties to manual
Stop Acronis Scheduler and change the properties to manual--program will cry.
3. Edit registry and remove the contents of the upper and lower filters are per above. Do not delete the whole filter entry--just the contents from within modify mode.
4. Download Revo free uninstaller and start the program.
Before you take any actions, observe the content of what the uninstall option and confirm that you do not have any add/remove entries for either Media Add-ons (under the M) or the Plus Pack (under the P). This would be leftover residue.
a. In the Revo search Window, type in "Acronis" without the quotes and do the search.
b. Revo will run the Acronis uninstall program but do NOT reboot upon completion.
Check the additional Revo options and it will offer to remove many more Acronis items--this may be listed under the Advance mode. Go ahead and remove all it finds.
c. Create a new System restore check point with the proper comments.
Reboot and see what you have. If system will not reboot, then restore one of your earlier checkpoints from safe mode.
I knew I should have give up
Your problems seems to be more than one. I don't know whether this can help or not.
If you still have your Windows System Restore in use,
I take a snippet here and maybe you can help. Restore/Backup from windows worked the other day. Now, and for last few days, I continually get the filename too long : windows backup error code 0X8007007B
The Restore-Point/Backup shold go to E:\WindowsImageBackup
I just tried it and get a successful System Image backup but thee rest fails with the error code given.
Like I said, this was working until a couple days ago and must be tied to whatever I am doing to try and uninstall.
Originally as seen in some other thread I started, I DID follow all the directions; did do the upper and lower filter junk. Did all that and *THEN* rebooted
However .. on that reboot .. it crashed. The ONLY option I had was a Restore point. I thus ended up with the original registry entries of ATIH2012
I repeated line by line then restarted then crashed to no-boot and had to restore again. I am at 5 restores now
BUT, I can no longer create a Windows backup;
the registry contains all the Acronis stuff.
Just used Revo and there is no Acronis listed.
Regedit shows me just three entries for AcronisDevices
Their ownership prevents me from even changing the permissions/Ownership and I can't delete them obviously
This is my computer. I do not want a Registry entry that I, the ultimate owner of the computer, can not delete. I have to begin to question just WHY is there an Acronis registry entry that the owner can not delete?
Do oyu know of a program I can use which will allow Admin Level to delete these three ACRONISDEVICES entries?
Hi Rob,
I have been watching all your postings. If I had any hair left, I would have pulled it out a long time ago if I were having your problems.
1. If you need to make backups, use your TI CD and make those backups of whatever needs to be backed up.
2. 1. I know you have some full disk backups. If you were to restore one of those backups, where would it put you? Which version of TI would be installed? and would you have your current data backed up by other means or backups?
3. Which version/build of TI was installed before attempting to upgrade to 7119?
4. When I was mentioning the Windows System Restore checkpoints and their restoration, I was referring to the option listed in
StartMenu/Accessories/systemtools/System Restore
Also, System Restore would be accessible via the SafeMode Startup menu
5. Not to be confused with #4, if your Control Panel/ Backup(Windows) is not working, here are a couple links that might help you get the Windows Backup working separate from Acronis.
Windows 7 - Backup User and System Files - Reset to Default Configuration
http://www.sevenforums.com/tutorials/632-backup-user-system-files-reset…
6. I guess before we can plan any further, let's see what develops with the above.
Hang in there. Eventually, we will get this resolved--with help from everybody.
Hi Guys...
Rob,
We all feel your pain. All are working to ensure a positve outcome for you. There is an automated fix to de-integrate Acronis from the Control Panel.
It's here when you are ready.
Hi Rob,
I have been watching all your postings. If I had any hair left, I would have pulled it out a long time ago if I were having your problems.1. If you need to make backups, use your TI CD and make those backups of whatever needs to be backed up.
2. 1. I know you have some full disk backups. If you were to restore one of those backups, where would it put you? Which version of TI would be installed? and would you have your current data backed up by other means or backups?
3. Which version/build of TI was installed before attempting to upgrade to 7119?
4. When I was mentioning the Windows System Restore checkpoints and their restoration, I was referring to the option listed in
StartMenu/Accessories/systemtools/System Restore
Also, System Restore would be accessible via the SafeMode Startup menu5. Not to be confused with #4, if your Control Panel/ Backup(Windows) is not working, here are a couple links that might help you get the Windows Backup working separate from Acronis.
Windows 7 - Backup User and System Files - Reset to Default Configuration
http://www.sevenforums.com/tutorials/632-backup-user-system-files-reset…
6. I guess before we can plan any further, let's see what develops with the above.
Hang in there. Eventually, we will get this resolved--with help from everybody.
1. If you need to make backups, use your TI CD and make those backups of whatever needs to be backed up.
Thanks for that one! If I did know about that, from my Acronis 2012 Rescue DVD I made, well, then I hadn't remembered it.
I now have a solid backup, Acronis Style, on the Network Drive.
2. 1. I know you have some full disk backups. If you were to restore one of those backups, where would it put you? Which version of TI would be installed? and would you have your current data backed up by other means or backups?
Current data wasn't backed up. Is now.
I had a two or three week old build 6154 disk backup from acronis. Others seemed to have disappeared when Acronis was going haywire and I was getting all the no-boot situations.
3. Which version/build of TI was installed before attempting to upgrade to 7119?
was 6154 .. but 6154 is not installed now even though there are Acronis remnants in the registry and acronis dll's loaded at at sys startup
The Registry entries can not be deleted
5. Not to be confused with #4, if your Control Panel/ Backup(Windows) is not working, here are a couple links that might help you get the Windows Backup working separate from Acronis.
Windows 7 - Backup User and System Files - Reset to Default Configuration
http://www.sevenforums.com/tutorials/632-backup-user-system-files-reset…
I went through this procedure. It did the reset. I ran the backup. At some point past 88% and about an hour, it jumped to the same failure error:
windows backup error code 0X8007007B ..filename too long path too long blah blah blah ..
which it isn't. This started shortly ago. I've worked so much on it, Acronis, I can't exactly recall which re-boot then began the non backup ability and with this error .. two days ago seems about right.
But, no matter what external drive I try and even if I select C:\some_note.txt and the only thing to backup, the same error code comes up.
Which, as I said already, did no happen at all until I'd run the Acronis-Cleaner and a couple restart-refusals ago.
So, the answer is NO, I can not make Windows Backup work (anymore) still.
Have asked and asked on their forums and got nowhere fast.
6. I guess before we can plan any further, let's see what develops with the above.
Hang in there. Eventually, we will get this resolved--with help from everybody.
I seriously appreciate it. Thanks you all.
Here's an update Grover.
After removing some acronis dll which were set to always load at a startup, via cc-cleaner, I was able to install ATIH2012-build 7119.
It is running; has completed at least one Disk Backup and it's working on another after I did an arbitrary shutdown-restart while it was idle/not-backing up/waiting ...
I have noticed one annoying/perplexing issue which I tried to report as happening on my (B)-computer machine (build 7119). Namely, sometimes when I try to get the GUI visible, so as to, for example, check the location of backups or maybe start one, there is no ATIH interface visible. Task-Manager proves several ATIH processes and services are active/not-stalled. So this non-GUI is happening on the (Z) and (B) computer, both Wn-7-64bit.
I also just re-activated the Windows Backup via Control Panel. I ran a (Windows-7) backup but, as usual, it failed with same error as above. Though that isn't really an Acronis Issue I suppose , even though it was working until all the re-boots that didn't work.
If this runs for a week then I can heave a sigh of relief and get back to regular computer work.
Thanks
Rob,
Perhaps your issue with Windows Backup is truly that you have some files where the final resulting path is longer than 256 characters.
There is a shareware program for $19 which can be downloaded for free and tried without purchasing. I downloaded and tried the file which is simple to use and requires no install--just an unzipping.
Once you open the program, the user can do some trial searches for long paths and it produces a listing of files. With this tool, maybe you can locate the folder which is causing the problems and rename the files or move them, etc.
The trial starts out with 256 as the search but I would start it out at 200 or less until you get the feel for its use.
Hopefully, the free version will find the files with the longest paths so you can correct this long path issue.
There is also considerable search data available for items such as
http://search.yahoo.com/search?p=long+path+error&ei=UTF-8&fr=moz35
To get to the GUI, try using a desktop shortcut to the Program. From the Start menu, drag a copy of the Startmenu listing onto the desktop. Evey time I start the program, it is from a shortcut start menu listing.
As it is difficult to determine if you have a normal install, I recommend that you restart the downloaded 7119 install file and choose install.
Then you will be offered the Repair option and do the repair. This will place a fresh copy overtop your existing install.
The Repair will cause the services to restart so after the repair is completed and before you restart TI.
1. open Windows services
Stop Acronis Non-stop backup service and change the properties to manual.
Stop Acornis Sync-Agent service and change the properties to manual
2. Stop the "startup search for backups"
http://forum.acronis.com/forum/31895
Doing the above, should make your Acronis a little more responsive.
Continue to keep us posted regarding your progress.
ps:
I also use the registry cleaner of CCleaner plus I find this link also works very well as a free registry cleaner.
Of course, never run a reg cleaner without either a normal backup (preferred) or a system restore checkpoint.
http://www.wisecleaner.com/wiseregistrycleanerfree.html
OK. Some progress. On the (B) computer, where this is happening, The Repair went well. Before I pressed the button to start/finish, I did the regedits.
Note that my registry looks different than what your screen shot displays. See a snapshot I took and attached here.
The GUI did come up. It appears to me Trueimage.exe. Odd though that I have tied to execute that one from both ShortCut on Desktop as-well-as from the Dir. .... and it was not displaying nor giving an error that I could see. It would load then quit.
Regarding this current "Repair", Gui now came up. And immediately an error. See screenshot. But basically, it's the same one about 'Failed to initialize Computer" .. which as I research it is (maybe) about snapmon not being loaded. It is not on the Drive AFAICT. So I copied it from the Z() computer and put it in System32 here. Will try to restart ATIH2012.
After I tried the uninstall of ATIH using just the Windows Uninstall, and when I rstarted the computer, I was forced to use the repair DVD and load the only backup I could find. That was from the 15th. I will try to use Backup now but I can tell yo that ATIH is not working at a backup will not work. Will try seeing if I can execute the backup call by viewing the repair DVD. Otherwise I will have to rebuild and this will be erased. (yet again)
also, I tried to turn-on Windows Backup, more than 6 times just now. Was going to make a real windows sys image but the ability never comes back. No matter how many times I "close" Control-Panel, actual windows backup does not re-appear. I also di the pull-down menu where you select windows integration.
As I'd said, I am reluctant to try a re-boot given that it will likely fail to restart.
Notice that starting the GUI there is a heck of a long wait "Loading ..." until it starts. I did change the "1" to a "0" in the registry
Rob,
Perhaps your issue with Windows Backup is truly that you have some files where the final resulting path is longer than 256 characters.There is a shareware program for $19 which can be downloaded for free and tried without purchasing. I downloaded and tried the file which is simple to use and requires no install--just an unzipping.
Good Grief: check this one single example out of maybe hundreds.
C:\\Users\All Users\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Vladimir\AVP11\SysWHist\software_microsoft_windows_currentversion_runonce_wextract_cleanup0\meta
they all have multiple "Application Data\Application Data\" and all begin with "C:\\Users\All Users\Application Data"
what in the Sam Hill put that in there I wonder.
A big-thanks for the pointer to that App.
Let me give this some thought. I am gone for the day.
Note your "Scancomputer.jpg" shows the registry setting as the scan is enabled (1). It should read as "not enabled" or a (0).
The next time you open TrueImage, go to the option and click on the checkmark to remove the highlight.
You may have already made the change, I am just calling attention to what the capture indicates.
Rob,
I just saw your post #15 regarding your multiple paths. It would seem your only recovery is from a backup which does not have that problem--or a fresh Windows install.
Check your other computers to make sure the issue is isolated to one computer.
First, check your backups. Either mount or explore the other backups and check them for the same problem. Any new backup recently created must have these same duplicate paths.
My guess is that the registry has these same listings of multiple paths.
I don't see how this can be corrected from within Windows. Your best tool would be a complete restore of your Drive C from a backup not contaminated.
If you were to attempt to fix these files, my guess would be to remove the hard drive and attach it to another computer and then work on the bad disk as if it were a remote disk. Windows would never allow you make the changes needed which is why my thought would be to a restore first or a fix last--if a fix is even possible.
If you have a non-contaminated backup, you should be able to restore the entire partition containing drive C and then updating some newer files manually.
Remember any modifications you made to the registry to get TI installed. You will probably need to remake those later. Also to use the repair option and get some version of TI installed.
Keep us posted.