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Strange behavior since upgrade

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Is there are way to do a full reinstall and wipe out everything?

Windows 7 64 bit backup up to a NAS over the local network.

I'm having many problems:

1 after a manual backup there is a recovery button, but after I restart True Image, the Recover Files are Disks button is gone.

2 If I try to delete a backup in order to recreate it as new one, True Image hangs. I can only delete it if I don't delete the files.

3 My backup was complaining about a missing folder even though the missing folder was part of an old backup and not part of the backup complaining.

Thanks for any help

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This link discusses uninstalling the application:

https://kb.acronis.com/content/48668