Sync says "Network connection problem"

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have ATIH 2012 installed on two PCs on my home LAN. I have a sync established between these two PCs (that is, I created the sync on PC1, and then PC2 was able to join the sync). These syncs are NOT configured for "Store versions online". Basically, I want TrueImage to automatically do for me what SyncToy has successfully (but manually) done for me.

When viewing the Synchronization tab, I see the error message "Network connection problem" for the sync.

Like I said, SyncToy is able to do this, so the network connection between these two PCs via my LAN is working well.

Suggestions on how to fix this?

mar 27/12/2011 - 14:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Just turning on "Notify me when new comments are posted". Couldn't do this without typing a new comment.

mar 27/12/2011 - 14:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Steven,

First of all, welcome to our Forum, we're glad to greet you here. And thank you for reporting about the problem.

Unfortunately currently we cannot say for sure what causes the issue: we need more diagnostic information. Could you please gather:

  1. Acronis Info
  2. Wireshark

submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

mar 27/12/2011 - 15:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 3

OK, the requested files are attached. I look forward to your feedback.

Thanks,

Steve

Fichier attaché Taille
86689-98659.zip 4.98 Mo
86689-98662.zip 1.37 Mo
mar 27/12/2011 - 22:13