System restore from windows, does not delete/format disk first

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One of my customers purchased ATI 2014 to install on his Windows 8 machine. I set up backups and made an image of a fresh windows install. 4 days later his son has it loaded down with malware. I would like to "roll back" to the original image. When I do so, it seems to overwrite everything on the disk, but without a format beforehand. So everything that was on the machine when I created the image got overwritten. The malware and programs that were installed after the image was made, are still there. However, those programs are not loaded on startup because the registry was overwritten.

I have always had this problem with the windows ATI application, all versions that I have used. The ATI boot CD works as expected however, deleting everything and putting the drive as it was when the image was created. I don't have the leisure of using the ATI boot disk in this case, because I am working on this machine remotely (VNC).

What gives? How do I make ATI windows app erase the friggin disk before restoring it? do I make a batch that would format the C: as a pre command? if so, would the restore still run after the disk that ATI resides on is formatted (running in memory)? I can't afford to get locked out of VNC, if the restore fails after erasing the disk.

I just want the windows ATI app to erase before restoring, as the recovery cd has always done.
Thanks

ven 27/09/2013 - 01:05
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Is TI rebooting into Linux or just immediately restoring the disk? It should reboot into Linux for restoration of the OS drive.

If you are attaching the drive as an additional disk, then of course it won't reboot. I was under the impression it would still blank the disk (it doesn't format, it deletes the partitions).

Just to check, it is defintely a full disk image that has been made, not a backup of all folders on the disk?

ven 27/09/2013 - 02:26
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Thanks for the response!
I chose the full disk backup. I had it setup to run monthly, but it didn't make it to the first scheduled backup, so there is only the one version.
the system drive is a 128GB SSD formatted into the 3-4 partitions that windows 8 makes when you do a UEFI install (all partitions are in the backup).
The tib image is on a 500GB HDD.

I can't tell if it is rebooting to linux to run the restore, because I am not actually present. It did reboot, and it did come back to the windows login after it completed. I can tell that it did overwrite the drive, because the viruses and programs that were installed after the backup was made, did not execute on startup.

"I was under the impression it would still blank the disk (it doesn't format, it deletes the partitions)." That's what I would like, and the recovery CD has always done that for me (all versions of ATI). But Acronis 2011 always did this same thing to me when I try to initiate the restore process from Windows. What am I doing wrong?

I was frustrated when I made the OP, sorry if it came off as such. I have cooled down now. haha

ven 27/09/2013 - 02:49