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Task Calendar Shows FAILED backup

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I have been using TI for many years and never had any problems until today when I upgraded from TI-9 To TI-10..

I can make the backups to my second drive like I always have but the task calendar shows the incremental backup failed but the TIB file is on my second hard drive drive.
Now I don't know if the backup is corrupt or the task calendar is not correct.

What's the solution to this ?

I appreciate any help or suggestions in solving this problem.

Thanks

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When you refer to Version 10, you are talking about the several year old version 10..Correct??
The current version is 2010 and sometimes version identification can be confusing.

Just curious. Did you uninstall version 9 before installing version 10?

Read the log file and see what information is provided as to the reason for failure. The calendar only reflects what is in the log file.

If the original full backup validated, it should be ok and only the incremental suspect.

Try creating a new full backup plus also create a new incremental.

Keep us posted and welcome to the forum.

Hi, I'm getting the following error code in the log.
I validated the backup and it validated fine. I am running Version 2010

No, I didn't un-install ver 9. before I installed ver 2010

"Scheduler failed to run task with GUID 'E67C70F2-D540-4155-B1F9-0C8CBE8C1D22' because of error 1326 (Cannot log on with the specified credentials. The account probably does not exist or the password is invalid.

Hello,

Grover, thanks for you help.

Banyarola, let me assist you.

Most likely the issue was caused by the malfunction of Acronis Scheduler module that is used to manage all tasks in Acronis True Image. To fix the issue you need to update that module and re-create all tasks.

  1. Download the latest build of Acronis Scheduler;

  2. Run the downloaded file. It will automatically update the service;

    See if the issue is resolved. If it is not, then please proceed with steps 3 and 4:

  3. Reboot the machine;
  4. Recreate the scheduled tasks.

If the issue still persists, please collect AcronisInfo output and submit a request to support.

Please reply to this thread if you have any additional questions.

Thank you.