Task won't run...disk error.. can't figure out which disk!
When my task starts, it goes though all the disks and stops with an error that says it can't read a sector on disk 7. I need to know which is disk 7. I go to my computer management and what it calls disk 7 is a removeable disk...so I know that isn't disk 7. How do I figure it out so I can reformat and fix the appropriate disk.
thanks.
There may be a "smarter" way but this aught to get what you need.
Go through the motions of creating a new backup task choose disk/partition backup.
One of the very first Acronis dialog boxes will be a numbered presentation of all your drives for you to chose which you want to back up. since you get drive labels, partition sizes and such you probably will be able to dicern what is "disk 7".
Hello Steven,
Try enabling write caching for the USB drive:
- Right-click the My Computericon and then click Manage;
- Click the Device Manager icon;
- Click the plus (+) sign next toDisk Drives;
Double-click the USB hard drive string;
- Click the Policies button then click the Optimize for performance or Better performance radio-button and mark all checkboxes.
If this does not help, do the following:
- Download TrueImage.zip and unpack it;
- Replace with the unpacked file the one in /Program Files/Acronis/TrueImageHome
See if the issue remains. If the issue persists, go to Start -> Control Panel -> Programs and Features;
- Check if there is the SnapAPI entry in the list of installed programs;
If there is the SnapAPI entry, click on it and choose Uninstall.
- Open Start -> Run -> regedit;
- Remove the current SnapAPI drivers as described in Removing Acronis SnapAPI Drivers
- Reboot the machine;
- Rename the snapapi.dll and snapapivss.dll files to snapapi.old and snapapivss.old in the following folder:
Windows 32 bit: %WINDIR% -> system32
Windows 64 bit: %WINDIR% -> syswow64
- Download Acronis driver update and extract it;
- Install the extracted file (with disabled logging).
- Reboot the machine.
If the issue still persists, please download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.
This would provide us with detailed information on the hard disk partition structure.
Oracledba,
Thank you for your help.