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Tasks missing from "My Backups"

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True Image 2015
I have 2 automatic backups setup initially by acronis true image 2015. Both were to do incremental backups daily after full backup. The backups are running but when opening the program, none of the tasks show. How can I get them to show up?
I tried choosing the backup as "existing backup", which does nothing at all. Closed and reopened program as Chat "support" suggested. That doesn't do anything.
Chat support was garbage in all honesty. After these 2 "suggestions" they said to contact support and pay per incident. Not amazing chat support. Hoping the community can assist me better then they could.
Thank you in advance

0 Users found this helpful

Do the backups appear if you choose the Recover option?

Try this:
- uninstall the program completely,
- run the cleanup utility
- reboot and reinstall
- create new tasks pointing at empty destination directories
- verify these new tasks behave well.

Note you can copy the existing backup files to another directory on the same disk for safekeeping. With ATI, you can still recovery from any valid backup file using the recovery medium, or simply by extracting files after double clicking on the TIB in Windows when ATI is installed.

See this link: https://kb.acronis.com/content/50186

I am sure this is not what you want to hear but it could be the issue you face.

Jwigg5pt0,
This may help. Be sure and let us know your results.

http://forum.acronis.com/forum/88575#comment-268704

GroverH. Your link was very helpful. The easiest fix. I closed acronis. Renamed the folder C:\ProgramData\Acronis\TrueImageHome\Database to DatabaseOLD just to be safe. Then created a new "Database" folder in the same directory. Opened trueimage, and there they are. Awesome. Thank you.

Thanks Grover, I had been looking for that thread, thought I had it bookmarked, it is now.

Hi.

I had the same problem than Jwigg5pt0.

Thanks to groverH who told us the right way to recover scheduled backup tasks.

One more bug with Acronis True Image 2015 ...

edit 2015-05-03

Be carrefull. The last backup is named b2_.... This one just before was b76_...
The quota of 5 backups max is not respected. Thanks again to Acronis ...

My original post indicated you would be starting over and would need new tasks with new guidlines.

http://forum.acronis.com/forum/88575#comment-268554