There is a problem on the server. Please wait while it is being resolved.
Been receiving this error for 3 days now. Any suggestions on how to resolve?

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Hi Anna. The log files are attached.
File name Monday__June_9__2014_7_58_08_PM.log is my local backup which completed successfully.
File name Monday__June_9__2014_8_00_19_PM.log is my online backup attempt which has failed again.
Please advise if you need anything else.
Thanks for your help.
Fichier attaché | Taille |
---|---|
177389-113554.zip | 107.43 Ko |
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Hello JSH,
thank you for attaching logs!
I've created a support case for you and you will be contacted soon.
Best regards.
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I'm having the very same problem, the process starts then changes to "priority low" then gives an error code 0x00040017+0x00980648+0x00980412
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Hello David,
can you please also attach the related log file?
Thank you.
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Technical Support was able to resolve my problem and I have completed a few online backups successfully. Here are the steps I followed. They may solve your problem David.
1) Stop Acronis True Image 2014.
2) Rename the folder on link
C:\ProgramData\Acronis\TrueImageHome\OnlineBackup to C:\ProgramData\Acronis\TrueImageHome\OnlineBackup_old
and
C:\ProgramData\Acronis\TrueImageHome\OnlineBackupLogCash to C:\ProgramData\Acronis\TrueImageHome\OnlineBackupLogCash_old
3) Then, launch the software and run online backup again.
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JSH and Anna
Works like a dream, thank you both.
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