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Hi

Just went on your site and purchased above software as upgrade. I made sure I selected three PC option and was taken through the buying process. I now can only activate on PC other 2 states I have already activated software. How do I sort this out

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Hello John,

Thank you for your post and welcome to the forum.

According to our internal resources you have purchased an upgrade license for True Image 2013 by Acronis.

Please send me a private message with the purchase confirmation so that we can check if the receipt is for the True Image 2013 by Acronis Family Pack or the single license.

We can refund your current license and you can re-purchase the Family Pack.

Please let me know if you have additional questions.

Thank you.

Anton,

John is correct, in that when you select the family pack option to purchase the 2013 upgrade software, the upgrade option does not change to reflect the family pack upgrade price, and if selected, only adds one upgrade license to the cart.
Is there a discount price for a family pack upgrade to 2013?

Also, can you clarify pricing for a user that has the 2012 Family Pack and three licenses of 2012 Plus Pack and wishes to upgrade to 2013 Family Pack with three upgrades for the 2013 Plus Pack?

Hello James,

Thank you for bringing this up.

We do not have a discount for True Image 2013 by Acronis Family Pack Upgrade.

You can however purchase an upgrade for the Family Pack from this link and purchase the Plus Pack upgrade from this one.

Please let me know if you have additional questions.

Thank you.