TI 11 not completing backups and hogging all the CPU

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I am having problems with TI 11 Home. It starts running its incremental backups and gets to about 82% complete and says it has only seconds to go but never gets any further. A check with the task manager shows 100% CPU usage. I have tried running the task manually. CPU usuage before starting the task is usually 2-6% but withing moments of the task starting, it goes to 200% CPU usage and gets no further. So far I have tried:
1. Uninstalling and re-installing TI.
2. Updating the driver with a patch I found mentioned on the forum.
3. Updating to the latest build.

Nothing has worked and I still can't get a backup to completion. Any suggestions would be appreciated.
CB

dim 25/10/2009 - 15:42
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Hello Christopher,

We will do our best to solve the issue you experience but first let me clarify the following:

1)      What is the destination place for the backup archive/ Is it on internal or external drive?

2)      Have you tried to check disks for errors? If not please do so:

- Go to the Command Prompt (Start -> Run -> cmd)

- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

3) What is the operating system?

If the issue persists please attach Acronis Report to your next reply. Download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it, create a report and send it to us. Please compress the Acronis Report output file into an archive (e.g. with WinZip). This would provide us with detailed information on the hard disk partition structure.

mar 03/11/2009 - 06:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 22

I have the same problem trying to write to an HP MV2120 Media vault external hard drive

On two occasions, when trying to do a full data backup (6 hours duration - final file size about 127GB) the system has started to run at 100% CPU after about 4 hours and then the program just stopped working with only a couple % to go. Task Manager says TI is running but the display is frozen and the little icon has gone from the bottom right of the screen

The second time I got a runtime error message but it was empty and moving the message box around the screen made the display inside the box simply show remnants of the box graphics.

The backup file cannot be opened/read as it is "corrupt"

It is strange that I successfully managed to complete a disk image the day before.

It's nuts to have to wait 6 hours and then have the program fail. I've used TI since V6 and always had issues. Thank God I've only ever needed it twice and both times I could restore, though once only from a very old backup as the latest proved to be corrupt!

Please publish the solution.

mer 04/11/2009 - 20:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Contributions: 4
Commentaires: 942

Hello Allen,

If I understand you correctly you are trying to create a file/folder (My Data backup type) backup when the program freezes, but if you create full drive (My Computer backup type) there are no issues. Is it correct?

This is an issue in the compression algorithm of Acronis True Image 11 Home. The symptoms are the following:

In both cases, invoking Windows Task Manager (CTRL-ALT-DEL -> Applications) shows Acronis True Image 11 Home as Running.

When you back up the whole hard disk drives or partitions, Acronis product creates a snapshot of the system (see SnapAPI). When you run a file backup, the product creates a copy of each file and puts it into a TIB archive keeping the folder structure.

As a workaround, set compression level for the backup process to None. If you are not using the latest build 8101 you may want to update to it. I am not certain if the issue is addressed in the new build at this point, however it is generally a good idea to be up to date. You can download the latest build from your account under Registered Products.

I may also recommend you download free trial version of Acronis True Image Home 2010 and see if it works better for you.

Let me know if the issue persists or you have any other questions.

Thank You.

lun 30/11/2009 - 13:08
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.