TI 2010 Plus Pack 'killed' my drive.

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Hi;

I recently purchased the 6053 'Plus pack', and when I used it restore my system it 'killed' my hard drive.

I have an ASUS 'Rampage Formula' X48 based motherboard, and have been successfully making and restoring Windows 7 64-bit C: drive images with 6029 and 6053.

I recently installed the Plus pack and created a backup image of my entire C: drive (from a running Win 7 64 Bit system as usual).

I restored the image using the 'downloaded' 6053 Plus-Pack boot CD (without selecting Universal restore). I restored the entire drive (C: partition and MBR. As I understand it I need to restore the entire drive to preserve the 1 MB partition offset, which is needed for SSD performance).

When I rebooted my system, it would no longer go all the way through the BIOS boot! It hung at 'Auto-detecting AHCI Port #3' (which is the port my Intel SSD C: drive is on.)

I couldn't get to my my BIOS setup menu (it would say 'Entering setup, but never got there after 15 minutes...) Moving my hard drive to another port just moved how far it got before hanging on that new port number.

I though my drive was dead. If I removed the cable to my c: drive, I could again get into setup. I eventually figured out that if I set the BIOS drive mode to IDE instead of AHCI (and reconnected my C: drive) the system would boot. (Of course this made Windows 7 re-detect all the drives).

After much (much) investigation, I found that I could get back to AHCI mode by removing the partitions from the C: drive (in IDE mode), and resetting back to AHCI mode. Restoring an image with the Plus-pack boot disk again 'toasts' the drive.

I got back to working by again removing the cable, resetting to IDE mode, re-attaching the cable, removing the partitions, restoring an old image (using the pre-plus pack media), and resetting to AHCI mode.

As far as I can tell, using the Plus-pack media to restore my image writes something to the drive that causes the BIOS to hang when it gets to that drive. Searching the internet for people with similar hang problems shows that the people who've reported similar problems seem to also have ASUS motherboards.

I never had this problem with the non-plus pack restore CDs.

Has anyone else seen this problem? Or, has anyone with an X38/X48 ASUS motherboard restored successfully with the TI 2010 Plus-pack boot media?

I don't know if this would also happen if I tried to restore only the C: partition (instead of the entire drive w/MBR).

Thanks;

-Greg

mar 22/12/2009 - 23:51
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Commentaires: 843

Hello Greg,

Thank you very much for the detailed description! Please be sure that I will take care of this thread and assist you to resolve this issue.

As far as I understand, you're not able to even load BIOS after the image recovery to SSD drive, you have restored the partition and MBR, is that correct?

If yes, could you please clarify, which build have you used to create the image? Since you have mentioned about recovery from 6053 build, but it's not clear about original version.

Most probably this issue is not related to Plus Pack itself (since it's just intended for dissimilar hardware recovery and dynamic disks support).

We have implemented the possibility to download the appropriate ISO file after logging in to your account (the serial number should be registered). This option is available for the current and (n-1) versions. Please log in to your account, go to the Registered products and downloads section -> Bootable media. Download the file for Acronis True Image Home 2010, then please recreate your image from this CD (if possible) and try recovering it back using the same same CD.

You can find more information on how to burn an ISO image to a CD here and here.

If the issue still persists, please select 0 option at ISO boot (collect Linux information file), and save it to your flash drive. After that, please boot your Windows (in any possible way) and do the following: 

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Then submit a request for technical support. Attach all the collected files and information to your request and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Please fell free to ask me if you have any additional questions.

Best regards,

ven 25/12/2009 - 07:38
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Contributions: 21
Commentaires: 29

> As far as I understand, you're not able to even load BIOS after the image recovery
> to SSD drive, you have restored the partition and MBR, is that correct?

Close. When I'm having this issue, the BIOS boot process starts, but then 'hangs' indefinitely at the point where it says it's 'Auto-detecting' the SATA drives. Part of the screen says (something to the effect of ) 'Hit delete to enter setup' at this point. If I hit the delete key at this point, the message changes to 'Entering setup', but it never gets there.

When things are working normally, after a few seconds of 'auto-detecting' the SATA drives, I see the drives listed and boot continues. If I've hit 'delete' I then enter the BIOS setup. It appears that 'auto-detection' must complete before I can get into the BIOS setup panels.

> If yes, could you please clarify, which build have you used to create the image?

I believe it was an image created from my 'running' Win-7 64-Bit OS with TI 2010 6053 installed. I'm not sure, but I think this also had the updated SNAPAPI files installed at the time.

> If the issue still persists, please select 0 option at ISO boot (collect Linux information file),
> and save it to your flash drive.

I'm preparing to try and recreate this problem (albeit with a conventional drive to save wear and tear on my SSD drive). I've previously downloaded the TI 2010 6053 Bootable media (as well as the TI 2010 6053 Plus-Pack bootable media.

When I boot these CDs, I only see options of '1' and up. Is there supposed to be an option for a '0' type of boot?

Thanks;

-Greg

dim 27/12/2009 - 02:47
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Hi;

> Then please provide me with the case number you receive from our system,

I was able to recreate the problem using a regular mechanical drive (to save wear and tear on my SSD drive).

I zipped up the data I collected (along with a detailed description), and submitted it under case 00462732.

So far, it appears that the problem is only seen when I restore images created from my running Windows 7 system using the 'Plus-pack' restore boot CD media.

Thanks;

-Greg

dim 27/12/2009 - 20:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
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Commentaires: 843

Hello Gregory,

Thank you very much for submitting a case!

I have found it in our database and checked the information. Then I have forwarded the case to our Experts Team, so they will contact you as soon as possible (it may take some time to get an answer from them, probably several days or even a week, since we have a high volume in our queues), but please be sure that we will take care about the issue you experience.

Thank you very much for your cooperation!

Best regards,

lun 28/12/2009 - 11:20
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Gregory Bohn wrote:
Hi;

I recently purchased the 6053 'Plus pack', and when I used it restore my system it 'killed' my hard drive.

I have an ASUS 'Rampage Formula' X48 based motherboard, and have been successfully making and restoring Windows 7 64-bit C: drive images with 6029 and 6053.

I recently installed the Plus pack and created a backup image of my entire C: drive (from a running Win 7 64 Bit system as usual).

I restored the image using the 'downloaded' 6053 Plus-Pack boot CD (without selecting Universal restore). I restored the entire drive (C: partition and MBR. As I understand it I need to restore the entire drive to preserve the 1 MB partition offset, which is needed for SSD performance).

When I rebooted my system, it would no longer go all the way through the BIOS boot! It hung at 'Auto-detecting AHCI Port #3' (which is the port my Intel SSD C: drive is on.)

I couldn't get to my my BIOS setup menu (it would say 'Entering setup, but never got there after 15 minutes...) Moving my hard drive to another port just moved how far it got before hanging on that new port number.

I though my drive was dead. If I removed the cable to my c: drive, I could again get into setup. I eventually figured out that if I set the BIOS drive mode to IDE instead of AHCI (and reconnected my C: drive) the system would boot. (Of course this made Windows 7 re-detect all the drives).

After much (much) investigation, I found that I could get back to AHCI mode by removing the partitions from the C: drive (in IDE mode), and resetting back to AHCI mode. Restoring an image with the Plus-pack boot disk again 'toasts' the drive.

I got back to working by again removing the cable, resetting to IDE mode, re-attaching the cable, removing the partitions, restoring an old image (using the pre-plus pack media), and resetting to AHCI mode.

As far as I can tell, using the Plus-pack media to restore my image writes something to the drive that causes the BIOS to hang when it gets to that drive. Searching the internet for people with similar hang problems shows that the people who've reported similar problems seem to also have ASUS motherboards.

I never had this problem with the non-plus pack restore CDs.

Has anyone else seen this problem? Or, has anyone with an X38/X48 ASUS motherboard restored successfully with the TI 2010 Plus-pack boot media?

I don't know if this would also happen if I tried to restore only the C: partition (instead of the entire drive w/MBR).

Thanks;

-Greg

Hi Gregory,

Go into Computer Bios. Go to the screen, where you can monitor the Power Supply Voltage. Look at the Volts for the 12 V Supply. If the Volts are changing moment to moment, replace the Power Supply in the Computer Case.

Why? I had the problem you are describing. I worked with Seagate and had me remove the Cables from the Seagate SATA Hard Drive. Remove the Power Cord from the Computer Power Supply and hold the Power Button in for 30 seconds.

Then I reconnected everything and everything worked just fine without problems.

Much later the problem reoccurred. I went into Computer Bios and use the Hardware Monitor for the voltage, I noticed that the 12 Volt Power was changing from 11.51 to 11.71.

Replaced the Power Supply where all voltages are steady and working just fine, now.

You might wish to check the Power Supply.

I have multiple operating systems on this Computer with 3 Hard Drives.

jeu 28/01/2010 - 22:21
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Commentaires: 2

I had intended to comment here about a recovery problem, but it looks like I wrote it in the wrong forum, so take a look at Acronis forum #6937.

It relates to being unable to even get a BIOS response after a recovery operation.

Copied here:

I have had a problem for the second time and have been able to resolve it in the same way, however I will describe it here in case anyone else has also run into it!
Computer: hp laptop model DV4 running Win 7 (32-bit). Acronis Build 6053. 320GB SATA hd. 3 partitions.

I wanted to restore the hd after having conducted some software tests and initiated a restore from within Windows. Naturally, Acronis required a re-boot, so I clicked Drive C and MBR then, OK.

When the restore had finished I rebooted the machine. Oh dear, nothing, not even able to enter the BIOS!!!

I removed the hd and checked it on another machine using a USB adapter - all OK!

So I put the hd back in the laptop but just not connected, the Acronis recovery CD in the CDrom drive and switched ON. As soon as the CD started up I pushed the hd into it's socket. Acronis recognised the hd and I had it repeat the restoration from the same file.

After that, the machine was able to operate correctly again.
.

sam 16/10/2010 - 19:30
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Commentaires: 11125

Rodney,
As you found out, the preferred method to restoring your system drive or to new disk is to perform the procedure when booted from the TI Rescue CD. This takes Windows out of the picture and the transaction is much cleaner and fewer problems.

You should be able to take a disk option backup and then restore that backup (when booted from the CD) and receive the same hardware settings.

sam 16/10/2010 - 20:18
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I can't say I've had any problems starting an image restore within Windows and letting it re-boot into the Linux recovery environment.

What I find peculiar in Rodney's case is that the restored disk did not get identified at all in the BIOS startup routine and even caused it to hang such that he couldn't even start the PC with the drive connected.

I'll give him credit for intestinal fortitude of letting the PC boot up and then slam the HD into the connector. I also find the fact the rescue CD saw the drive even if it had been inserted after the bootup started a little strange.

dim 17/10/2010 - 17:19