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TI 2014 frozen while trying to restore

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Hi. I use W7 Ult 64-bit SP-1, fully up to date.

I have recently purchased TI 2014. A few weeks ago, I made a backup of my OS (C:/) drive, which TI then verified as part of the process. The .tib is stored in a folder on my G:/ and is approx 206 GB.

I am in the process of doing a restore to my C:/ The process started with no issue, and at this point, is approx. 85% done. And that is where it is hanging. The time left is reporting 3 hrs, and the progress bar has been in the exact same position for about 12 hrs. I know this b/c of the way I positioned the mouse. It's not frozen; I can move the mouse and grab and move the dial. box; it just appears to be hanging.

1st Q is why, and 2nd what to do here?

Thanks in advance.

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You show to be online at the moment, sounds like TI stopped responding, is that the case?

EDIT: Guess you logged off. Did this occur while you were in a Windows session using the installed application? Was this backup only of the C: partition on your drive or was it a full drive backup? For what reason are you having to do this restore process, failing HDD?

Since you are running Win 7 Ultimate it is possible using Windows Explorer to run a full Disk Mode backup .tib file to test if it boots or not. Win 7 Enterprise and Ultimate editions allow VM instances to run within their own environment with no addons to the OS. If you choose to open such a .tib file in Windows Explorer Windows Ultimate will start the file as a temp VHD file. This is great for testing if a backup is in fact bootable or not. You may wish to try this, if it hangs again then there is something wrong with the backup file even though it passed verification, happens on occasion.

"sounds like TI stopped responding, is that the case?"

Well, I guess you could say that... it has stopped the restore process, but it still responds to mouse movements and commands, so it is not completely frozen.

"Did this occur while you were in a Windows session using the installed application?"

I was not logged into W7; I had booted off of the bootable CD I made. I was trying to restore my C drive - the OS and everything on that drive.

So, as it was not going anywhere, I stopped the restore (was still at the same spot) and shut off the computer. I was then able to boot into W7 as if I had not even attempted the restore process in the first place. Which is kinda weird, I think....no?

" If you choose to open such a .tib file in Windows Explorer Windows Ultimate will start the file as a temp VHD file. "

I can open the .tib in W7 by dbl-clicking; that opens a folder which shows me all of the contents. Ok, fine - but how do I start the .tib as a temp VHD file? And what does that do for me?

Thank you.

Well, I guess you could say that... it has stopped the restore process, but it still responds to mouse movements and commands, so it is not completely frozen.

Your computer is not frozen the system is still functioning but TI has stopped responding.  This could be attributable to an error on your hard drive.

I was not logged into W7; I had booted off of the bootable CD I made. I was trying to restore my C drive - the OS and everything on that drive.

This is good, a restore of an OS system disk should always be done from the bootable media.  This eliminates the possibility that the OS was involved.

I can open the .tib in W7 by dbl-clicking; that opens a folder which shows me all of the contents. Ok, fine - but how do I start the .tib as a temp VHD file? And what does that do for me?

See these links to run the tib file as a VHD: http://www.acronis.com/en-us/support/documentation/ATIH2014/#15857.html

http://www.acronis.com/en-us/support/documentation/ATIH2014/index.html#…

There are some limitation to booting to a temporary VHD file that are outlined in the above links.  Hopefully you can accomodate those limitations.

If you are able to boot to the temp VHD file this indicates that your backup file is sound and can be restored to a working image on a disk.  It this proves successful then I am confident that your problem is more than likely hardware related.  RAM memory and disk errors are the most common.  Memtest86+ is the standard most trusted utility to test system RAM.  3 full successful passes of the test would indicate good RAM.  chkdsk run from an admin command prompt will find most disk errors.  chkdsk /r  will repair such found errors