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TI 2015 not working, not reparable and not uninstallable

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Hi there,

i have a problem with my TI 2015. It stopped working a week ago, pushing the button "Backup now" wouldn't work anymore and scheduled tasks were not executed. Now I tried to repair the software using the installer, which said the repair was successful.

But now, when I launch TI 2015, it says "True Image is not installed".

And I can't deinstall TI 2015: In the Deinstaller I get a Visual C++ Runtime Error.

Anyone got a good idea on how to repair or re-install the software? I would be very glad if you could help me. Thanks!!!

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Christine, download and run the Cleanup Tool (ATIH 2010-2016) https://kb.acronis.com/content/48668

Then re-install 2015.

Christian,

Please refer to the link below which covers the uninstall problem and the C++ error.

https://forum.acronis.com/forum/12842#comment-38558

However, you should first run the cleanup utility that Tom K recommends, and see if that fixes your problem.

 

Hey you two!

I tried the Cleanup Tool first, as you recommended. It worked great, uninstalled TI2015 and I could make a fresh install. Worked out just perfect for me, everything is working fine now! Thanks so much for your help!!! You made my day :-)

Greetings!!!