TIH 2012 always "stops working" after a Outlook backup View Edit

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 4

A few weeks ago I wrote a similar topic in the TIH 2011 forum, before TIH was launched. I've also reported the problem to Acronis support, only to receive silence in return. So out of desperation to have this fix I "upgraded" to TIH 2012 hoping that would fix the problem. But of course not, the problem persists. Every time I run a backup job that backs up my Outlook data I get this error message in "Windows Reliability Monitor":

Description
Faulting Application Path: C:\Program Files (x86)\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TrueImageHomeService.exe
Application Version: 15.0.0.5545
Application Timestamp: 4e4feacc
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b96f
Exception Code: c0000005
Exception Offset: 0003bc24
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 18441
Additional Information 1: 6ef9
Additional Information 2: 6ef9a265c571ad92671412ad89c8c8a6
Additional Information 3: af8c
Additional Information 4: af8c06d8947c944769c53c66a423516a

Extra information about the problem
Bucket ID: 2576412284

I have reported this to Acronis support (again), but I have no hopes receiving anything but silence in return this time either.

So I'm trying here again. Surely someone must use TIH2012 (or 2111 build 6868 or later - where the problem surfaced) to back up an local Outlook installation (with local .pst files)? Can someone who does that please verify that they get the same error as me?

dim 04/09/2011 - 03:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 24
Commentaires: 3268

Hello chjohans,

Thank you for reporting about the issue. I understand your concern, and sorry for the delay with the response from support's side. I have checked your records, and can see only one message sent to technical department, it contains the link to this thread, so apparently it was sent after you've opened this topic. I assume you've submitted previous messages from another e-mail. Could you please specify it to me? I have also sent a notification to the Management team.

Back to the issue itself: we'll need additional diagnostic information. Could you please gather Acronis Info and Dr. Watson Crash Dump from the problem machine, and send it to the case submitted? This data will really help us to get a closer look at the issue cause.

Please let us know if you need any additional assistance with the issue, we will be glad to help.

Thank you.

mar 06/09/2011 - 16:56