TIH 2012 crashes when browsing left and right through the times stamps of available non stop backups
Running Win 7 x64.
New install of TIH2012.
Setup a Non stop backup and then tried to browse these non stop backups by going into "Files and folders" and clicking on each of the horizontal time stamps - simply clicking on each in turn causes the TIH screen to dim and hang with the following:
This is a solid problem that happens every time I restart.
Need a solution or a refund as the product is clearly does not work.
Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImage.exe
Application Version: 15.0.0.6131
Application Timestamp: 4ebb4ea7
Fault Module Name: ti_managers.dll
Fault Module Version: 15.0.0.6131
Fault Module Timestamp: 4ebb4287
Exception Code: c0000005
Exception Offset: 00685f2e
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Well, I was stupid enough to go and pay Acronis even more money by paying for a Pay Per ticket and logging an official ticket with them.
3 days later, nobody had yet picked up the ticket....
So I try to get to talk to somebody.
Do they have anybody who actually has a clue?
The product sucks. It has a 100% solid problem, I have provide all the Windows diagnostics that I can plus the material requested by Acronis and their "official" response is "... they don't have enough information to diagnose the problem".
So now it is down to having to fight them to get a refund as they are basically taking money for something that simply doesn't work - period. an thy appear to have no desire to want to fix the problem.
The product clearly doesn't work under Windows 7 x64 on a 4 core processor when trying to browse through the list of non stop backups in order to select the one that is required to recover. It cashes before you get that far.
Hello David,
Thank you for opening a thread regarding this issue.
We're sincerely sorry for you had to wait to receive a reply from the support team. I've checked your case, and can see that it's already been handled, and currently our Support team is waiting for news from you.
Please let us know in case of any further procrastination, we will contact the Management team in order to speed up the process. '
Thank you.
Hello - I'm having the same problem. I cannot change the backup location for any backups - the dialogue box freezes and program crashes. Can you let me know what the resolution is?