True Image 2009 home will not clone disk

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I want to clone the existing hard drive to a new larger hard drive and then replace the old one without having to re-install all software and data.  My OS is Windows Vista Home Premium 2007 32 bit with service pack 2 installed.

I tried to use the clone feature but it will not work. My scheduled backup have all failed as well.

When trying to clone I get the message Error #1364 "a specified authentication package is unknown (0xFFF0)"

I have searched the knowledge base and found one suggested fix involving a registry edit as follows:

To resolve this issue, create the Authentication Packages registry entry by using Registry Editor. To do this, follow these steps:

Click Start, click Run, type regedit, and then click OK. In Registry Editor, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa On the Edit menu, point to New, and then click Multi-String Value. Type Authentication Packages, and then press ENTER. Double-click Authentication Packages. In the Value data list, type msv1_0, and then click OK. Quit Registry Editor. Restart the computer.

I back up the registry went to that key and  FOUND THAT THE VALUE FOR THAT KEY WAS ALREADY SET AT: msv1_0  So I did not make any changes.

Please advise as to how I can work around this issue and migrate or clone my old full disk to the new one with more room on it. And also perform successful backups in the future.

jeu 22/10/2009 - 06:25
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Hello Richard,

Thank you for using Acronis True Image

Please accept our apologies for the delay with the response.

If I understand you correctly you can’t clone the entire hard drive from Windows, also there are issues with scheduling tasks. First of all please make sure that you are using the latest build of the program. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products.

The probable source of the issue can be any type of USB storage device attached to the machine during the cloning or restore (USB hard drive, card reader etc).

Solution

Temporarily detach any USB storage device that is plugged in. Perform the cloning or restore with the USB storage device detached.

If you have an inbuilt card reader, then disable it through Windows Device Manager:

  1. Hit Win-R to get to the command prompt;
  2. Type in devmgmt.msc and hit Enter;
  3. In the Device Manager window locate your card reader (it probably starts with letters SD, MMC etc);
  4. Right-click on the card reader and select Disable.

Also, as a workaround, you can try performing the same operation from Acronis Bootable Rescue Media.

Regarding the issue with schedule tasks I would recommend you update scheduler using the following KB article http://kb.acronis.com/content/1518

ven 30/10/2009 - 05:43
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Make the bootable True Image Rescue cd, boot with it and use the Clone feature from there.

ven 30/10/2009 - 11:53
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I had the same problem crop up even after cloning for a couple of years with Acronis True Image Home 2009; I checked my registry and the indicated information was there, and correct. Since I defragment often, I figured I might have some 'loose ends' out there that were not otherwise cleaned up so I ran CHKDSK on a re-boot, doing the five step check. Once that was done, I was able to clone as usual. I have an USB drive to which I clone my main drive every three or four weeks in addition to doing an incremental backup every morning about 1:50am. Since doing this, I have never had a problem, and have never lost a thing.
Apparently, True Image, when analyzing your source disk, handles corrupted files of any sort with the "Error #1364" message, regardless of it being a registry file or not. I hope this helps someone from a couple of hours of pacing!

sam 11/09/2010 - 15:46