True Image 2013 Online Backup always stuck at 98%

I have experienced similar problems.

I concluded that in my case it was due to my very slow broadband speed resulting in a disconnection even though online backup appears to still be connected to the Acronis cloud. My upstream speed never exceeds 256Kb and can be as low as 56Kb.

The solution I found was to backup my data in small chunks, i.e. a directory at a time. As Online backup is incremental this seems to work. It has taken me over a week but I am getting there. Once I have all of my data backed up, adding new files shouldn’t be so much of an issue. I have also had to accept that due to my broadband speed, I cannot use online backup for large files that change frequently. So for example, my Outlook file does not get backed up to the cloud.

I should add that I take a belt and braces approach to backing up. I also run Continuous Backup and a weekly scheduled Email Backup and a File Backup. Four backup schemes in total.

Hi there, I have exactly the same problem: True Image 2013 was working super fine for couple months, and starting January 2013 Acronis True Image Online Backup gets stuck at a 98% and won't budge until almost 24 hours. This is very ennoying

Hi Hugo, I just had something similar: I was recovering an incremental file backup with 33000ish files through 15 versions. Recovery seemed to be stuck at 98% for an hour, so I started checking the recovered files. At first, all had an ~ at the end of the file extensions. With seemingly no disk or cpu activity, I was getting worried (earlier attempts to consolidate the versions had all failed miserably). About a half an hour later I checked again, and by that time some files were correctly named. In another half hour the process finished successfully. It seems that renaming tens of thousands of files takes a lot of time and looks like no activity. Hope this gives some cue to you.