True Image 2015 seems fundamentally broken on one of my PCs since 6613

That does not surprise me. TI 2015 is a step backwards. First, I went through the steps to create a backup and in 2015, it takes about 13 clicks to drill down to do what you want. In TI 2013, three clicks get it done.

I also find it ridiculous that telling you you are backing up c: to c: and/or covering c: from c:. What were the developers thinking?

Why can I not mount a backup to recover files that TI 2015 zapped when it arbitrarily deleted a storage partition? The files are now just sitting out in la-la land and I cannot get to them. When I try to mount, I'm told that the mount drive letter needs to be formatted. When I click OK, I get an error telling me it cannot access that drive letter because it's write protected. NO IT'S NOT!\

TI 2015 is a real POS - I have requested a refund.

Good luck on getting Acronis to reply. I'm still waiting myself.

Subsequent to the above, I managed to open a support chat with pre-sales (post sales support seeming totally iaccessible without paying), who happily took all my details, read the above post (or at least initially didn't read it properly as they started talking to me about Windows 10). When they finally read it propelry, they said of course they can help but first I need to pay as I have no valid support contract. I told them that under UK law this was a sale of goods act issue and the goods were not fit for purpose following their pushed update and to escalate to a manager who could over-ride the support block. he said he would within 2 hours - and of course s*ds law I was on another call when he called back (slightly after the two hours) - I'm just waiting on the promised email on next steps that he said he would send baceause I wasn't available by phone.

When the time hit two hours I actually spent time trying to find out how to do an installation repair (given my attempt with the original installer would only offer uninstall as an option presumably because it is out of date) and found by downloading the latest version the repair version was avalable which duly completed shortly before his phone call but has not made the slightest difference to the symptoms whatsoever.

I cannot believe how all the independent sites were rating this product so highly - I think they must have been using old versions and just assumed the latest version would be even better rather than what by all reports on these forums seems to be a serious regression.

Steve,
Yes, Acronis provides direct support for only the first 30 days following purchase. On Recovery issues, they will help regardless of dates-- or at least this is how they advertise.

As a user, my suggestion would be to use the TrueImage cleanup utility (signature item 4 below) to clean your system and then re-iinstall and re-create each of your backup tasks again.

Ron,

Try browing via Windows Explorer to the files that 2015 zapped and double click on the tib file and see if it opens.
If the file is usuable and if TrueiMAGE is still installed, the tib backup file should open to display the backup content. Keep clciking the directory tree inside and browse to your desired folder where your data is stored.

Ron, thanks for that. The older files did read, but newer ones didn't. However I deleted them all thinking it would then work (as in fact a previous disk image had failed and when I deleted the corrupted file it immediately worked).

However it now seems that I'm into an issue that the UI has forgotten about my backups (but my syncs are OK), however to update my second post, since I have repaired and deleted the files, the "Entire PC" backup that is hidden under the hood somewhere and not visible in the UI has actually kicked in and is now at 31% - being the entire PC it will take a while but I'm keeping my fingers crossed it might somehow rectify itself once complete, or maybe I can add it as an existing backup and that will work instead of Black screening the window and crashing the app. If not I'll try the Cleanup you've suggested.

Also the promised email from a support manager has arrived. What he has said is if I pay for support they will refund me if they find this isn't an issue they have seen before! (I supposed that's better than nothing but any half decent support would bite your hand off to get decent intel on a potentially fatal issue with their product - especially one like "after deleting an apparently corrupt file the UI seems to have forgotten about stuff that the internal workings still know about"

How can I browse to it when TI2015 deleted the partition? TI 2015 cannot open any of my .tib files that were created previously. All I get are errors: Corrupt image, unknown error, cannot open file, cannot open computer. TI2015 just seems to go in circles.

did you mean to post that in this thread?

Yes, I was answering Grover's suggestion. However, it appears a new update has been released. I reinstalled TI2015 and the installation seemed different, the splash screen seems different and now the UI is noticeably different. I'm now able to mount my .tib's without miscellaneous error messages. I now have back about 99.5% of my info that TI initially lost, but it was a chore!.

The problem appears to be/have been TI 2015 corrupting snap#### files when upgrading. Uninstalling TI 2015 leaves/left the corrupt files in place. For now TI 2015 is behaving like TI should.

A further update....

When we left the story, having downloaded the lastest version and done a repair, my backups were still missing from the UI. However under the hood True Image somehow knows about them as it started the "Entire PC" backup which was still progressing when I went to bed.

I have woken to find that the Entire PC backup finished overnight, also did an incremental update, and my "Key Files and Folders" file backup which had kept being queued behind has also executed successfully.

However the UI knows NOTHING of these backup jobs!

I've tried this morning "adding them" but nothing happens (presumably because Trueimage thinks they are already there), however this is an improvement from before I did the repair because True image crashed with a black screen window.

It has occurred to me that my Laptop hasn't been rebooted since the repair, so that is about to happen now.....!

..and after the reboot things are the same, and trying to Add them as an existing backup to try and make the UI see them again still has no effect (but at least no longe causes a crash)

I suppose having fixed the original issue of the jammed backups, given they are now working again and I have checked I can read the files being generated I could just leave them executing silently in the background and put up without being able to reconfigure them or delete them (though this isn't an ideal strategy), or uninstall and reinstall and set everything up from scratch or pay Acronis £20 (despite the fact they charge Europeans 20 Euros and Americans 20 dollars) to have a look at it for me!

If I am understanding correctly, you have backups which occur without the supporting tasks being visible.
You can examine the files in the scripts folder. Each script relates to a specific task each of which should appear in your main menu listing of tasks.

c:\programdata\Acrons\TrueImageHome\Scripts

If you have more scripts listed than tasks being displayed you may have an interest in this link.
This link is about deleting all the files in the database folder.

https://forum.acronis.com/forum/88575

Database folder folder here.

c:\programdata\Acrons\TrueImageHome\Database

It would seem your choices are to delete the files in the database folder and see if that works.
Or run the cleanup utility program as suggested in my posting #2 abobve.

Grover, I'm really grateful for your help on this.

after reading the threads you provided the first thing I tried was rebooting in safe mode so I could rename the database directory (without deleting it), and then rebooted again normally.

Lo and behold my database jobs are back in the UI, and looking in the file structure TrueImage has created a new database directory and files. Just hope they run ok tonight!

Thanks very much.

Steve