True Image Home 2010 - User Interface is Unresponsive / CPU maxed

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Hello,

I have Acronis True Image Home 2010 and Plus Pack. I wish to use True Image Home to create and schedule a backup. However after the program opens and I get to the main screen the application is unresponsive and my CPU utilization is maxed at 100%. I have waited several minutes but CPU utilization remains high.

I am running
Acronis True Image Home 2010 & Plus Pack version 13.0.0.7046
Windows XP SP3 (auto-update - latest hotfixes)
AMD3300+ 1GB Physical Memory
C: - ST31500341AS SATA 1.5TB
E: (target hard disk) 2TB USB

Many Thanks,
Ken Klose

dim 02/05/2010 - 04:35
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not sure whats going on, but I can say on startup ATI identifies each drive connected to your pc and gets some basic partiton information about it. maybe something weird is going on in its initialize/analyze.
Do a restart to get to known/clean state.
With ATI not running, try removing any CD's from your pc, unplug all USB drives from the pc and then try to launch the ati.
If its still wont' startup that tells us is not the drives you disconnected.
If it does startup its probably one of the drives not connted.
Armed with this knowledge I'm not sure what is the next step.
Possibly chkdsk the offending drive?

dim 02/05/2010 - 21:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for your help. The only drives connected are the hard disks listed. As you suggested a disconnected the USB drive and rebooted the machine. Then ATI was able to run successfully. As soon as I reconnected the USB drive CPU utilization shot to 100% and ATI became unusable.

I then shut down ATI and ran chkdk:
C:\>chkdsk e: /f /x
The type of the file system is NTFS.
Volume label is Expansion Drive.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.

1953512032 KB total disk space.
1407096380 KB in 143 files.
80 KB in 22 indexes.
0 KB in bad sectors.
126968 KB in use by the system.
65536 KB occupied by the log file.
546288604 KB available on disk.

4096 bytes in each allocation unit.
488378008 total allocation units on disk.
136572151 allocation units available on disk.

I reran ATI and the problem persists. I waited 45 minutes. During that time the CPU remained at 100% and ATI's memory utilization rose from 74,192K to 147,936K.

lun 03/05/2010 - 03:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ken-

Have you tried any of the following:

-changing the USB connection location (on a desktop/tower, the front connections are far worse than the rear, and I've found not all are equivalent) - better to not put next to a printer USB connection

-changing the USB cable, using the shortest one possible

What does Disk Management show for the USB drive?

I have a 1TB Seagate USB Expansion Drive that works fine, so your observation concerns me.

Does running any bootable media version show the same behavior? In other words, if one does a backup does it hang?

What about any antivirus/firewall app running that may have some role in disk access?

lun 03/05/2010 - 03:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ken,

Check if the program that is consuming the most CPU cycles is one of the many labelled srvchost.

If it is, then you probably have a driver conflict problem somewhere.

lun 03/05/2010 - 04:57
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