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True Image Home 2011 fails to backup files

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Until recently True Image Home 2011 was backing up a folder for me. Suddenly, it refuses to run with an error code which is utterly unhelpful: Event code: 0x00640057+0x0090000B+0x0009003B+0x00090CF2.

I uninstalled the application entirely and reinstalled it but this did not resolve the issue. As a result the application has become unusable. I'm not at all confident that the next version might fix the problem and kind of annoyed that the program and error message are so unhelpful. I can hardly justify the sum of upgrading to 2012 when 2011 is such a fail.

Has anyone run into this problem and, if so, was there a resolution?

Thanks,

< david

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David,

Can you describe your disks and backup destination set up, whether any encryption is involved?
What type of backup are you using?
Can you create a new task backing any other user file folder to another disk?
Can you create a new task backing that folder to the same disk?
Which one fails if any?