True Image Home Does NOT See Files on My C: Drive

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Hello,

I have an HP Media Center computer, Model M470N, from 2004, running Windows XP Professional. Recently I had some kind of corruption occur with the boot files on my computer, because after it turns on and shows an HP splash page, it then goes to a black screen with just a flashing white cursor.

I am trying to recover my C: drive, as that is where all my text, music and video files are. I downloaded True Image 2010 on another computer and created a boot disk to be used on the HP that won't boot. I put the boot disk into my CD-ROM, powered up the computer, and it went right to the True Image programs. The application could see my C: drive but did not list any of the folders on it, such as My Documents, Program Files, etc.

HP computers will have a partitioned drive with restore files on them, and my does have a D: drive with these files, and True Image sees these folders and files.

Why can't True Image see my C: Folders, and how can I restore view of them? True Image would do a backup of the entire C: drive, because I have tried it, but I'd mainly like to extract and save my personal files before doing a clean install of Win XP Pro. Anyone know how I can find see the personal files on C: drive?

mar 02/03/2010 - 15:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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The easier (and safer) way to do this is to remove the drive from the computer and install it in an external usb enclosure. Then connect the enclosure to another computer and use Windows Explorer to copy off your text, music, video files etc.

If you do not have an enclosure (they cost about $20 to $25) you can also connect it internally on another computer in the Slave or Secondary location. Then do the same with Windows Explorer.

Both methods are a safer way to go. If you're not careful with True Image you can wipe the drive mistakenly.

mar 02/03/2010 - 16:36