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True Image iOS App reports all .co.uk email as invalid

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The lastest update to True image on iOS detects all .co.uk email addresses for login as invalid.

I installed the app on my iPhone and cannot login due to the aforementioned issue.

I was already logged in on my iPad and decided to log out to see if the issue was isolated to my phone and I can no longer log back in on iPad either.

See images attached.

This is such as basic thing to get wrong before an update is pushed and makes me question the quality of testing before release to the app store.

Is there a time frame for resolution on this issue?

Alan

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I can no longer sign in to my acronis app on my I pad, it says that the email address is invalid. I can log on from my I phone ok still with the same app.

Has any one else had a similar problem and knows how to fix it ?

I have tried deleting the app and reinstalling but his made no difference

David

Has there been an update to the App, and/or has this occurred after installation of the new build?

If you are able to, do any 3rd level domains work, that is, any domain other than a .com domain?

I'll alert Acronis to this thread..

Hello Everyone,

Thank you for your posts and thank you Colin for addressing this.

Most likely this issue will be addressed in June, please keep in mind that this an approximate ETA and it can always change due to other unforeseen circumstances beyond our control.

Please let me know if you have additional questions.

Thank you.

Hi,

I am having the same problem. I downloaded True Image on my Ipad and get the same "Invalid Email" message. Any help with this problem would be appreciated.

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Wes

Wesley,

There are no new published builds as yet, so I assume the problem still exists. If you are still within your 30 day support period, I suggest contacting support with the problem.

Hello Everyone,

the issue is processed by development and I am monitoring its status.

I will update this thread as soon as I receive any news.

Let me know if you have any additional questions.

Thank you.

Same thing with .com.mx mail addresses, is there any solution at this momento?

Hello Everyone!

I'm happy to let you know, that the issue was fixed and new build will be available on the App Store most likely early November.

Thank you for your patience!