True Image shuts down the Computer

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 0

Hi there,

we are using Acronis True Image Echo Workstation Build 8.206 running on Windows XP.
Since last week we have a strange problem:
The Backup Tasks are scheduled to start at 11 pm every day. After analyzing the Hard-drives True Image is trying to lock the Partition and shuts down the Workstation. But why? The Log in Acronis is not very helpful and even the Windows System Event Log files quotes nothing.

Any Ideas?

mar 10/11/2009 - 15:19
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Contributions: 2
Commentaires: 843

Hello Jens,

No worries, I will help you to resolve this situation.

According to your description, the product is not able to lock the partition to take a snapshot. This can be caused by some HDD issues (such as filesystem errors) or SnapAPI driver malfunction. We should exclude them both by doing following:

First of all, please make sure you use the latest build of the software (8398) it contain lots of fixes and you will be able to reinstall SnapAPI drivers automatically along with the update.

You can download all necessary files from Registered products and downloads section in your account.

If you have not registered your product on our web site yet, we recommend to do it in order to receive free updates.

- Choose Product registration
- Enter the serial number for your Acronis product in the corresponding field.

Right after that, please check the disks for errors:

- Go to the Command Prompt (Start -> Run -> cmd)
- Enter the command: "chkdsk DISK: /r"
where DISK is the partition letter you need to check. Please note, that
checking the C: drive may require you to reboot the machine.

If the issue still persists, please collect Acronis Report file, which will help us to analyze the structure of your hard drives. In order to create Acronis Report file, please download Acronis Report utility, run it and create a report. The default name of this file is "report.txt" and it is saved on your desktop.

Then please attach the file to your answer in this thread, I will analyze it and check if this situation is depended on your HDD specifics.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

jeu 17/12/2009 - 13:28
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