TrueImageHomeService.exe stops with an error
Hello,
Every time I stop my computer, C: \ Program Files \ Common Files \ Acronis \ TrueImageHome \ TrueImageHomeService.exe stops with an error.
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Source
Acronis True Image Service
Résumé
Fonctionnement arrêté
Date
13/12/2014 07:14
Statut
Rapport envoyé
Description
Chemin d’accès de l’application défaillante : C:\Program Files\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe
Signature du problème
Nom d’événement du problème : APPCRASH
Nom de l’application: TrueImageHomeService.exe
Version de l’application: 18.0.0.6525
Horodatage de l’application: 5476fb2c
Nom du module par défaut: TrueImageHomeService.exe
Version du module par défaut: 18.0.0.6525
Horodateur du module par défaut: 5476fb2c
Code de l’exception: c0000005
Décalage de l’exception: 00007cd4
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 2060
Information supplémentaire n° 1: 0a9e
Information supplémentaire n° 2: 0a9e372d3b4ad19135b953a78882e789
Information supplémentaire n° 3: 0a9e
Information supplémentaire n° 4: 0a9e372d3b4ad19135b953a78882e789
Informations complémentaires sur le problème
ID du récipient : 675117768
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How to fix this problem?
In advance, thanks for your help.

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I try your suggestion (repair) and I will write tomorrow to communicate the results.
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Hello,
The problem is still present.
I try an uninstall / reinstall
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Same problem after the uninstall/reinstall
Note I have the message "Operations are in progress. Please wait. The machine will be turned off Automatically after the operations are complete." during the shutdown of the PC.
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Are you within your 30 days of purchase so Acronis will supply support??
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Are you within your 30 days of purchase so Acronis will supply support??
No.
I'm really not satisfied.
I think I've had this problem since the last update.
Acronis creates problems but does not assume a correct support service.
I probably will buy nothing at Acronis.
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I create a bach file to turn off or restart the PC
To stop the PC
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/echo off
taskkill /IM Trueimagehomeservice.exe /f
taskkill /IM trueimage.exe /f
shutdown /p
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To restart the PC
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/echo off
taskkill /IM Trueimagehomeservice.exe /f
taskkill /IM trueimage.exe /f
shutdown /r /t 0
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Before using the bat files I still try one thing: remove the schedules for backups.
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Hello Ekalb,
can you please clarify for how long you see "Operations are in progress" message after you select shut down?
Thank you.
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Hello,
can you please clarify for how long you see "Operations are in progress" message after you select shut down?
About a fortnight of seconds but that message does not appear every time.
No backup is scheduled when I shut down my PC.
I sent several times a report of the problem to Acronis but I have no news since Acronis does not provide support after 30 days.
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Questions:
1. Why TrueImageHomeService is it sometimes present in the task manager and sometimes absent?
2. Where can I find it in the list of services?
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Hi Ekalb,
if you see the message "Operation are in progress" for several seconds before computer gets shut down, it is not an issue in itself.
So, do I understand correctly that Acronis Service crashes each time you shut the machine down? Does the issue occur in other circumstances?
Thank you.
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Hello,
So, do I understand correctly that Acronis Service crashes each time you shut the machine down? Does the issue occur in other circumstances?
No.
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Before yesterday, I have deleted a backup that was on an external drive.
Since then, there is no more error during shutdown of the PC.
There is no more TrueImageHomeService in the process list.
That is why I asked two questions in my previous message.
Could you answer these questions? In advance, thank you.
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Hello,
The problem: the process Trueimagehomeservice should stop when ATI is not running (no current backup), but sometimes it does not stop when I stop ATI.
What is the utility of this service? Who could give an answer?
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