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trying to restore, but NEXT greyed out

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I am trying to restore my PC (RAID failed). So I've booted from CD (acronis) with my external hard drive connected (which has the backup up image). However, a couple of things occur 1. the External HDD is listed as D: drive (not F:), and the NEXT botton is never active (always grey) even when I type in the rocovery file name. BTW I am unable to view any files on the D: drive

PLEASE HELP.

Thank-you everyone for responding.

Peter

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The disk letters that you see from the ATI running on the recovery will differ from the ones you see in Windows. Do not attempt to correct this: just make sure you select the right destination, even if the letter has changed.

What is important is that the recovery CD sees your RAID as a single volume (not as 2+ separate disks).

From the main UI, choose browse for backup, and navigate to the externall HDD (even if it has a different drive letter). You should be able to see the TIB file. Once the file is showing in the backup list, you can right click on it and choose restore.

I am a bit confused. When I look at my system through the Create Backup Wizard, there appears 5 Disks. Disk 1. box cehcked (C:) NTFS 698GB (this is the RAID config). Disk 2 empty, Disk 3 empty, Disk 4 box Un checked D: NFTS 698GB, Disk 5 Checked (C:) 930GB (external HDD)

So there are two C: drives appearing in this window (but only one C: and one D: in the recovery window)

So any ideas about restoring?

thankyou Pat

Peter

This means that your CD doesn't see your RAID correctly. Are you using the latest build of 2012 to produce your bootable media?

It is essential that your recovery CD sees your RAID volume as a single volume. In other words you should see your disks are they are in Windows, except that the drive letter might change (a nuisance coming from the fact that the CD version is a linux version).

If you don't, you have the following recourses:
- you can try to download the latest bootabl ISO from your Acronis.com account. Burn that ISO as an ISO of course to a new CD and try again,
- you can purchase the Acronis Plus pack, install this on top of ATI, THis will allow you to create a win-PE based recovery CD that contains Windows drivers and therefore should see your disks properly.

Peter,

I didn't ask but I assumed from your description that you have a hardware RAID (one that you set up from the BIOS). Right?

I know this is an old post, but I was just having the same problem. I changed the bios setting for large disk access from DOS to other and then everything worked.

Can you elaborate?
From old posts on the Internet, the setting you changed is recommended for OS like Unix, and at times when BIOS could have difficulty with disks bigger than 137GB.