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try§decide de acronis true image home 2009 ne fonctionne pas

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Lors du démarrage de try§decide sur acronis true image home 2009 j'ai le message suivant : Echec lors du demarrage de try§decide.

J'ai essayé d'augmenter la capacité de acronis secure zone, cela ne fait rien. Mes sauvegardes et restauration se font correctement. Je suis sous windows xp  professionnel.

Merci pour votre aide

michel

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Hello Michel,

Thank you for choosing Acronis Disk Backup Software.

Could you please use English language for better communication? 

As far as I understand, you were unable to start Try&Decide. Could you please clarify, where did you create Acronis Secure Zone? 

Could you please let me know the build number of the product, which you can find in the Help -> About dialog (it should be a 3 or 4 digit number)?

If you'd like to contact our French support, you may use this link.

Thank you.

Thank you for your answer. My number is

build 9769. I naturally created Acronis secure zone. By putting her(it) on several discs and with more or less of space and it is always similar. I had the previous version and I bought this update exclusively for this function(office) also I am very dissatisfied that she(it) does not work. It(he) is very difficult even impossible of resources of the help(assistant) especially for me who am French it is rather inadmissible.

Thank you that in even.

Michel

 Michel,

You say that you tried several drives, were these internal or external drives?

What OS are you running?

The latest build doesn't need the Secure Zone to run the Try and Decide feature.

Hello Michel,

Thank you for using Acronis Products

Please make sure that Acronis Try&Decide Service (Control Panel -> Administrative Tools -> Services) Startup type is set to Automatic in Properties.

You can't use Try&Decide feature if Acronis Secure Zone is located on external hard drive. Moreover we don't recommend you create Acronis Secure Zone on external hard drive. If you activate Acronis Startup Recovery Manager and then for some reason disconnect the drive Acronis Secure Zone resides on, your computer may boot with a long delay or not boot at all. You will need to either reconnect the drive with the Acronis Secure Zone or fix the master boot record (MBR).

We recommend you create Acronis Secure Zone on internal hard drive and see if the issue persists.

Hello and thank you for the answer.
My product is acronis true embellish with images home 2009 build 9769. I have three discs, my operating system Windows xp sp3 is on a disc sata 2 which is partitionné in two partitions, and the two other discs are the one there primary master the other one there secondary master. I tried to put aconis secure zone on these three discs with more or less of space until 50 giga ! Nothing makes for it, I always have the following message:  during the starting up of try§decide : échec du démarrage de try§decide
Would there be no bug in this version and when will an update be available ?
Warmly.
Michel