Aller au contenu principal

Unable to install True Image 2013

Thread needs solution

Hello
I recently bought a OCZ SSD (Vector) which was bunduled with "Acronis True Image HD" (probably a specific version of True Image 2013 for OCZ) I never managed to install this version (or to make it work the system was asking for a subkey !!!) so I have decided to update for the official version of True Image 2013.
When I try to install this version using the new serial I always get the same message
"Please uninstall Acronis True Image Home (version 13.0.5055) and try again"
the problem is that it is already done and I have reboot my computer
What should I do ? to make it work ?
thanks for your help

Fred

0 Users found this helpful

Try to uninstall True Image first.

Then run the Acronis True Image Cleanup Utility for 2011-2013: http://kb.acronis.com/content/34876
Be careful to follow all instructions, including not allowing the utility to reboot until you've made the Registry edits.

Reboot, and install ATI 2013.