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uninstall Acronis True image 2012 Uninstall Error

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Attached is the error message when I attempt to uninstall so that I may upgrade to windows 10!

Thank you in advance

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acronistrueimage.msi_.txt 4.76 Mo
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Sorry, I am unable to follow the txt. attachment. In my case the 2012 "uninstall" was done before win.10 update started.The update attempted to complete the previous uninstall but failed with a message that I would have to remove whatever is left. Tried several times but failed so far. I am coming to the conclusion that the only solution may be to reformat my hard disc, unfortunately. Brian

I did comment - to the effect that I had already uninstalled Acronis True Image Home 2012 before the Windows 10 update was running. The update was unable to remove whatever was causing the problem and stated that I would have to do this myself. I could not do so, and it seems I may have to reformat my hard disc in order to progress. Brian.

Try the cleanup utility https://kb.acronis.com/content/34876.

In addition, if you have ASM or ASZ activated, these should be disabled forst before trying to uninstall the software.  You may have to reinstall or attempt to reinstall to disable if this applies to you..... 

OR

It is often possible to safely remove these items using Acronis bootable media if your current environment is broken and you cannot access the program within windows. 

thomasjk

I used the clean up utility which you suggested and it was successful. The microsoft update to install Windows 10 was completed.

I am much obliged to you. Thank you for your help.

Brian Edwards