Aller au contenu principal

Uninstall tool not working! Please help

Thread needs solution

Hi All,

After using Backup and Security for some time, I decided to move to a different firewall/AV product and so only wanted the Backup part of Acronis. To this end, I paid for and downloaded TIH2011.

However, the program would not install, with the error message that B&S2010 needed to be uninstalled.

I have tried all the following:

Uninstall using Revo Uninstaller
Uninstall using abr_cleanup.exe
Search for and delete all 'Acronis' references in the registry (using SysInternals RegSeeker)
re-run abr_cleanup

None of this has worked! The program still reports that B&S2010 needs to be uninstalled. But there is REALLY no trace of it on my system that I can find.

I have read and re-read all the forum posts I can find, but they all point to abr_cleanup, which has not worked.

I am running Windows7 (x64) on an ASUS N71.

Please help!!

Thanks

0 Users found this helpful

Try deleting your temp files in and immediately rebooting, then see if it works. I can tell you where they are located in XP (c:\documents and Settings\[username]\Local Settings\Temp) but not W7. So if you don't know where they are in W7 maybe someone else will jump in here.