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Unnecessary File scanning, Backup doesn't start

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Hi there,

I just wanted to backup my system drive and made the appropriate choices
(system-reserved and C:).

But the backup just won't start...

I started to analyze the processes with resmon and could see that a dozen or more trueimage processes are scanning EVERY SINGLE Folder on all drives even the non-selected drives like D, E, F etc...

Just wtf is going on there ?!

Please ACRONIS just backup my system drive, no need to scan my CALIBRE or STEAM Folder on another HDD (takes ages)!

Did anyone else notice this behaviour ?!

What can I do to stop it ?!

(The backup finally started ca. 40 Minutes after creating it because of these unnecessary scans...)

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Hello Dirk,

sorry for the delayed answer.

According to current program design prior to start a backup Acronis True Image 2014 briefly checks all available disks. This checking is usually quite fast and doesn't affect backup creation time.

For some reason in your case such checking lasts too long and this situation needs to be investigated.

First of all please check your disks using CHKDSK utility.

If the issue persists, please gather information for investigation following this instruction: 

1) turn on SnapAPI logging in registry (screenshots are in attachment)

- Open Windows Registry Editor (Start-Run -> regedit);

- Browse to the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\

- Create a subkey SnapAPI (!) Make sure to set correct uppercase letters

- In the created key, create a new DWORD parameter with name SnapApiTracing (!) Watch uppercase and lowercase letters

- Double-click on SnapApiTracing parameter and set the value to 1

2) reproduce the issue

3)  create Acronis System Report

4) exact device name, which is checking the long time

Thank you in advance for your cooperation!

Fichier attaché Taille
170763-111763.pdf 252.22 Ko

This problem is NOTHING to do with the initial disks scan, which is quite quick, it is all about the scan it says itr is doing to calculate the size of the backup.

I have also had this and given up waiting for it, it also kills my PC while it is doing this (yes, it is an old single processor machine, but even then....) Surely we do not have to wait for it to perform this byte count process. Let it do it in background and then report back if there is an issue such as too little free disk space. ?
Ian

TI will and should check disks for disk integrity. If user chooses to backup to a disk with errors this can result in a failed backup. Have you considered that it may be possible that a disk or disks in your system contain errors and thus the reason for your problem?

The disk in question has just been restored using TI 2014 ? It is likely therefore that the disk is OK ?

Alright, the default process as Anna ststed is for TI to scan ALL disks prior to a backup operation. Usually this does not take that long. Now I have no idea how many diks are in or attached to your system but it stand to reason that the more disks the longer the scan. Having said that this process should still not be a huge delay but ANY disk that does contain errors is going to push this scan into a more lengthy process.

It would be prudent on your part to check ALL attached disks for errors so as to eliminate that as a possible cause.

@Bob

Thanks for your input.
But if there is a problem with my disks shouldn't True Image say something about it ?!
If TI detects a problem there should be a message ASAP so that I can check it and do something about it.

So I only see TrueImage scan every single file (something I've never seen with other versions) before starting a backup, no hint concerning a defective disk.
If I find the time I will provide you with the TI Logs, right now I've seen the same behaviour before starting a backup again...

Regards

Dirk

PS

Sorry for my delayed answer...

Hi there,

I made another backup today and what I noticed is that TI scans all those files right after I started the TI program...

That is before I'm even starting a backup! Just startup Acronis and it will scan for at least 30 Minutes, that's why my backups won't start immediately but with a massive delay...

Any reason why TI scans files even before I start any disk operation ?!

Seems to me that it has something to do with a new TI functionality I'm not aware of...

Best Regards

Dirk

Consider changing the default setting to "non-enabled" for the "Scan for backups at startup" option.
In my mind, this option provides no benefits as the user usually knows where or how to look when backups need to be located.

Control Scan for backup settings.

This won't solve the issue but it might be less of a drag.

Hello GroverH,

I suffer the same annoying delay each time when I start ATIH 2014 Build 6673 - german. I tried to disable the startup scan but there is no entry in the dropdown list: see the attached screen shot.

Is there a hidden (registy)entry to enable the missing item in the drop down list?

Wolf

Fichier attaché Taille
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Wolf,
The entry for Win 7 is here for the English version.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\TrueImageHome\Settings\ScanComputerAtStartup.

A setting of 0 means the scan is disabled.
A setting of 1 means the scan will occur each program start.

@GroverH

Thanks for your ideas, I will give it a try...

The Option AcroBS (and I) was looking for is in the german version under "Backup hinzufügen"...

But I think it somehow has something to do with this ... cloud synchronization I don't even use.

Seems like TI scans for some files to synchronize until finally realising that I don't even have an active cloud account...

Regards

Dirk

Just checked it again:

about 100 TI processes scanning every single file on the C Drive and all other drives as well, unbelievable!

Even after I turned off this "scan for backups" option...

Regards

Dirk

Can you show us a screen capture of what is happening?

Have you tried getting rid of all but one?

GroverH askes for screen captures. So I did some screenshots with the program ProcessMonitor (ProcMon) from SysInternals (now Microsoft).

I started ProcMon and thereafter as quick I could click ATIH 2014. I waited until ATIH show all the backups of my computer. Then I stopped ProcMon.

Procmon has som embedded tools. I used Process Tree and Process Activity Summary to show the computer activity started by ATIH 2014.

The shot Process Tree shows that after the 2 seconds license check the program cdrecord2.exe is started 10 times by the program TrueImage.exe. I assume the first five starts are doubled by the second five. And the 10 runs use 19 (!!!) seconds. And another estimated 15 seconds (extrapolated from the column Life Time) until ATIH 2014 is ready.

Looking at the Process Activity shot and the column Working Set the amount is the same while the 10 cdrecord2 programs are run. So is there any additional gain by the 10 runs every time when ATIH 2014 is started?

It is up to Acronis to explain, why this scenario is necessary every with every start and not only by the first run of ATIH 2014 or on demand?

Hope this gives some insight into the situation.

Wolf

P.S. To Acronis: I saved the ProcMon output to a file (178 MB).

Fichier attaché Taille
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173109-112369.jpg 110.19 Ko

I recall this file has been part of other discussions in the past. (forum search).
Try renaming the cdrecord2 and let usknow the result.