Unsupported HD drives
I installed Acronis True Image Home 2009 on my Windows OS sp3. After i successfully installed ATI and try to run ATI i get the error
"Acronis True Image Home has detected unsupported hard disk drives. Acronis True Image Home does not support Windows Dynamic Discks, EZ-drives, etc."
I attached a screen shot of the disk management. and fyi these are Mac partitions.
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dsk mngmnt.JPG | 82.06 Ko |

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Hello Brian,
Thank you for using Acronis Products
If there are dynamic or GPT disks on your machine, Acronis True Image Home will not detect them in Windows or from Acronis Bootable Media.
You can always convert a GPT disk to an MBR disk that is supported by Acronis True Image Home. See Microsoft TechNet article: Change a GUID partition table disk into a master boot record disk
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Dmitry, I REALLY don't understand. On the webpage, the BIG selling point is support for Dynamic Disks. And within the Help folder for ATI 2010, it states that they are supported, with a Patch, or Update. I can't find it, but here is the notaton: Support of dynamic/GPT disks (purchased separately) – operations with dynamic/GPT disks expand the range of hard drive configurations supported by Acronis True Image Home. (?!!!) Dynamic disks offer greater flexibility for volume management and may provide benefits in computers with more than one hard drive. GUID Partition Table (GPT) is a new hard disk partitioning scheme providing advantages over the old MBR partitioning scheme. It was introduced as a part of the Extensible Firmware Interface (EFI) initiative.
Please help if you can I have my C: drive on a dynamic disk and I wish to convert to a RAID array, I need to be able to access it or if I have the wrong product. Thanks.
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UP until ATI 13/2010, Dynamic disk were not supported. That was supposed to finally change with ATI 13/2010. But It's a new product and doesn't do everything it's claimed to do.
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I just purchased ATI 2010, AND the Plus Pack which supports dynamic disks.
Only one problem: ATI 2010 will NOT Run on a Dynamic Disk, and therefore, you CANNOT install the plus pack!
Absolutely no support on site on how to install it anywhere. I'll stop talking here as I am pretty hot.
Any ideas?
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Hello all,
Chris You are absolutely right in order to install Acronis True Image Home 2010 Plus Pack you have to install Acronis True Image Home 2010 first. I have reproduced the situation and successfully installed Acronis True Image Home 2010 to dynamic disks, then I installed Plus Pack and everything run smoothly.
2G2BTRU here is step-by-step description how to install Plus Pack:
To install Acronis Plus Pack, do the following:
- Make sure you have Acronis True Image Home 2010 installed;
(!) If you had Acronis True Image Home 2010 installed before purchasing or downloading Acronis Plus Pack, please make sure you have the latest build of Acronis True Image Home 2010. (See Downloading the Latest Build of Acronis Software). Acronis Plus Pack can only be installed over the same build of Acronis True Image Home 2010.
- Run the installation file:
- Copy and paste the serial number for Acronis Plus Pack:
- Click Complete to have Acronis WinPE ISO Builder installed, or Custom to deselect Acronis WinPE ISO Builder:
(!) Acronis Universal Restore and GPT/dynamic disks support are always installed, independently of what type of installation you select. There is no option to select or deselect these during the installation.
- Select whether to install for all users or for the current user only:
- Click Proceed to install the add-on:
- The product will then install:
- To complete the installation you will need to reboot the machine:
After the installation of Acronis True Image Home 2010 Plus Pack , recreate Acronis Bootable Media, so that you will have both Acronis Universal Restore and GPT/dynamic disks support.
Let me know if you need further assistance.
Thank You.
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