Aller au contenu principal

Upgrading from 2013 - help!

Thread needs solution

Hi 

My 2013 told me that it didn't work with Windows 10. So I mistakenly tried to upgrade with 2017 that didn't work so then i uninstalled everything and then tried to instal 2015 - but now it won't start because 'icuuc54.dll' is missing - re-installing 2015 doesn't fix the issue.....

 

 

0 Users found this helpful

You are correct that ATIH 2013 is not supported for use with Windows 10 and will be rejected my the Microsoft Compatability checking mechanisms.

ATIH 2017 does work fine with Windows 10 as should your ATIH 2015 (or 2016).

There is no icuuc54.dll file in any of the ATIH program folders that I can find, so not sure why this should stop you from starting ATIH 2015?

I would suggest uninstalling ATIH 2015 (if this is still on your system), then download the Acronis Cleanup Tool from the link in my signature below.  Run this as Administrator to remove all residual files leftover from any of the previous versions you have tried installing, i.e. 2013, 2015 & 2017.  Restart the computer to complete the cleanup.

Finally, either try installing ATIH 2017 or 2015 again.

http://www.solvusoft.com/en/files/missing-not-found-error/dll/windows/i…

This appears to be a quicken file which others have reported issues with this particular application as well.  This forum may help: 

https://forum.acronis.com/forum/85997

Thanks so much! I'm a bit confused by something though - do i have to pay to upgrade from 2013 to 2015 as it doesn't accept my serial...

If you have an upgrade license then you will need two license numbers, one for 2015 and one for 2013 where you will be asked for both of these.

If it isn't an upgrade license, then you will need to open a support ticket / live chat with Acronis support to try to find out why the serial isn't being recognised?  We have no access to any of the Acronis systems they use for licensing or activation etc in these user forums.