USB mouse does not work when booting from recovery CD

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My USB mouse does not work when I boot my PC from recovery media generated by Acronis True Image. After looking trough the forum I tried to download alternate iso file from Acronis website, but I cannot find a link in My Products & Downloads section. Any idea how to obtain an iso file?

I am using Acronis True Image Personal, build 11.006.

dim 17/10/2010 - 14:55
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Hi Arturo:

Did you activate your ATI Personal with Acronis? You may find the following article useful:

http://kb.acronis.com/content/12065

Good luck.

Cheers

dim 17/10/2010 - 15:15
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dim 17/10/2010 - 16:01
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My USB mouse does not work when I boot my PC from recovery media generated by Acronis True Image.

I am using Acronis True Image Personal, build 09.

sam 02/04/2011 - 06:33
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Forum Member
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Commentaires: 32

When I boot up from the CD my mouse is not recognized at the first screen either. However, my keyboard is recognized and I can use arrow keys to move up to the True Image option in the list and then press enter to go there. Once True Image is running my mouse works fine. I'm using a Logitech wireless mouse and keyboard combo with the receiver plugged into one USB port.

Maybe you can try using the keyboard to get past the first step.

sam 02/04/2011 - 20:42