Use TIH 2010 with rsync.net via sftp connection?

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Hello,

I recently purchased TIH 2010 for backing up a Windows 7 machine to a remote network host. The remote host, rsync.net, uses secure ftp (sftp) as the transport agent, and requires a user ID and password for login. They supplied ExpanDrive, to be installed on the local W7 machine, which creates a network disk connecting to their server. I have not found any way to make TIH 2010 recognize the network disk.

What is the best way to connect TIH 2010 to this sftp server?

Thank you.

lun 24/05/2010 - 18:15
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello G T!

Welcome to our Forum, we're glad you joined us!

I regret to inform you that Acronis True Image Home doesn't support SFTP as a storage option. Support for SFTP protocol was release in the Backup and Recovery Solutions.

In your case I would suggest you to test Acronis Backup and Recovery Standalone Workstation. You can find all the information about its functionality in the Installation, Quick Start and User's Guides, as well as the product itself can be found here.

I'm really sorry for this inconvenience. Be sure I have already forwarded your comment to our Management team so that they could be aware of the issue and look for a possible solution.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you for understanding and patience.

lun 24/05/2010 - 20:25
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you for the suggestions. Unfortunately I am not yet impressed - not a bit.

I down-loaded and installed Backup and Recovery Workstation 10. Tried to create a backup plan by clicking on Archive, selecting sftp server and entering sftp://abc-d123.rsync.net into the Path field. Next, I click OK, it asks for the user ID and password, which I enter. Click OK. A couple of seconds later, the same user ID and password dialog box pops up again. It REFUSES to take the login credentials and connect to the server! I tried this several times, but to no avail. For a separate test, I fired up Filezilla, entered the same host information, user ID, and password. That works fine. Yes, the server listens on port 22.

Logging in to a remote server should be the EASY part, software wise. What gives?! Do you have any suggestions?

jeu 03/06/2010 - 03:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Well, here we are - two and a half weeks after my last post on 20 May, and no response to the question from Acronis. Is anyone from Acronis listening to this? If so, please respond with an answer very soon. I must get the computer working with some backup software.

Thank you very much.

lun 07/06/2010 - 15:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello G T,

Thank you for getting back to us. Please accept my apologies for the delay.

I am terribly sorry for the inconvenience, but it appears this issue requires additional investigation. We do not have any related cases such as this one.

With a trial version, you are entitled to 30 days free support. Please submit a support request with the following information.

1. AcronisInfo report.

2. Wireshark logs. Please launch the wireshark application and start the capture process. Try to save the backup to the ftp server several times, so that the application captures everything. Then, you can stop the process and save the wireshark logs.

If you need additional assistance or have any other questions, please let me know.

Thank you.

mar 08/06/2010 - 17:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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hello Anton,

i've experienced a similar problem with SFPT and ABR10. also i've collected several other issues with ABR10/workstation
and would VERY much like you to again take care ! although i've explicitly addressed you and gave your name in the subject
line someone else has picked my recent call (ref = "00D3Zcb.50059XJNI"). i've asked your colleage to forward my request
to you that you could take it over - hope you don't mind...

thanks very much for your help !

cheers -

Herbert

dim 11/07/2010 - 14:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Herbert,

Thank you for replying.

Just wanted to update the thread that I will take care of this. We can continue working through the case.

Please let me know if you have any other questions.

Thank you.

ven 16/07/2010 - 12:52
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.